Bike hero electric

V

vinodsaini1996

New member
Model
optima cx er grey
Dealer Name
golden motors
Company Name
hero electric
Customer Care Number
8385995319
Loss Amount
60000
Ratings
1.00 star(s)
Opposite Party Address
1,2,3 kalyan vihar colony airport boundary k samne tonk road jaipur 8385995319
I purchased hero optima cx er dual-battery, one battery is not working well, so I already complaint the hero electric show room 3 month before,
FRAME SERIAL NO.-MEPHEHPSB06AL1925
MOTOR SERIAL NO.-HENY2203483510
BATTERY SERIAL NO.-HE5130TK2285707
but still now not solved my complaint. Kindly do needful as soon as possible. Thank you
 
Hello @vinodsaini1996

I'm sorry to hear about the ongoing issues with your Hero Electric Optima CX ER scooter. Your experience, as detailed on ConsumerCourt.net, highlights significant concerns regarding product reliability and after-sales service.

📝 Summary of Your Complaint​

  • Product: Hero Electric Optima CX ER (Grey, Dual Battery)
  • Dealer: Golden Motors, Jaipur
  • Issue: One of the dual batteries is malfunctioning.
  • Action Taken: Complaint lodged with the dealership three months ago; no resolution provided to date.
  • Financial Impact: ₹60,000 invested; scooter remains partially unusable.

⚠️ Broader Context: Hero Electric's Current Challenges​

Your situation is not isolated. Numerous Hero Electric dealers and customers across India have reported similar grievances:
  • Dealer Protests: Over 200 dealers protested at Hero Electric's Gurugram headquarters, alleging unpaid dues totaling approximately ₹500 crore.
  • Warranty and Service Issues: Dealers have reported a lack of spare parts and batteries, hindering their ability to honor warranty commitments.
  • Legal and Financial Troubles: Hero Electric is undergoing insolvency proceedings, with the National Company Law Tribunal admitting a plea due to unpaid dues.

🛠️ Steps to Address the Issue​

  1. Document All Interactions:
    • Keep a record of all communications with the dealer and Hero Electric, including dates, times, and the content of conversations or emails.
  2. Contact Hero Electric Customer Support:
    • Phone: Call Hero Electric's customer care at 8385995319.
    • Email: Send a detailed email outlining your issue to their official customer support email address.
    • Online Support: Visit Hero Electric's official website and use their customer support portal to raise a ticket.
  3. Send a Legal Notice to Hero Electric:
    • Draft a detailed Legal Notice outlining the issues faced, the inconvenience caused, and the financial loss incurred.
    • Request a refund or compensation for the deficient service.
    • Send this complaint via Registered Post Acknowledgment Due (RPAD) to ensure proof of delivery.
  4. Approach the Consumer Disputes Redressal Commission:
    • Jurisdiction: For claims up to ₹1 crore, file the complaint with the District Consumer Disputes Redressal Commission.
    • Online Filing: You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
      • Compensation for mental agony and financial loss - ₹ 200000/-.
      • Litigation charges - ₹ 25000/-
      • Refund - ₹60,000/-
    • Documents Required:
      • Copy of the formal complaint sent to Hero Electric
      • All service-related documents and receipts
      • Photographs or videos evidencing the issue
      • Any correspondence with Hero Electric

🧾 Legal Precedents​

There have been instances where Hero Electric and its dealers were directed by consumer courts to compensate customers for defective products. For example:
  • Haryana - Rohtak - Hero Electric Vehicle Pvt Ltd. V/S Khushi - Hero Electric directed to refund the amount of Rs.35893/-(Rupees thirty five thousand eight hundred and ninety three only) along with interest @ 9% p.a. and also to pay a sum of Rs.5000/-(Rupees five thousand only) as compensation on account of deficiency in service and Rs.5000/-(Rupees five thousand only) as well as litigation expenses to the complainant within one month from the date of decision.

    Hero Electric Vehcle Pvt Ltd. V/S Khushi - Consumer Court Case - 2024-10-14

    Consumer Court Case against Hero Electric Vehcle Pvt Ltd. V/S Khushi - Consumer Court Case against - Hero Electric Vehcle Pvt Ltd.
    www.consumercourt.in www.consumercourt.in

  • Punjab - Moga - Hero Electric Vehicle P. Ltd. V/S Kuldeep Singh - Hero Electric directed to replace the defective battery and charger with new one of the same make and model.

    Hero Electric Vehicle P. Ltd. V/S Kuldeep Singh - Consumer Court Case - 2022-11-22

    Consumer Court Case against Hero Electric Vehicle P. Ltd. V/S Kuldeep Singh - Consumer Court Case against - Hero Electric Vehicle P. Ltd.
    www.consumercourt.in www.consumercourt.in

📌 Additional Tips​

  • Maintain Records: Keep a detailed record of all interactions with Hero Electric and the dealer, including dates, names of representatives spoken to, and summaries of conversations.


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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