Bank Account HOLD MY AC RS. 7900/- WITHOUT INFORM

[ASHOK]

Bank Name

STATE BANK OF INDIA

Loss Amount

7900

Ratings

5.00 star(s)

Opposite Party Address

STATE BANK OF INDIA NIFTEM CAMPUS KUNDLI SONIPAT HARYANA PLOT NO 97- SECTOR 56 KUNDLI -131028

The request is that I am Ashok Kumar son of Shri Suraj Bhan, permanent resident of village Bhaupur, Tehsil Israna, District Panipat, my complaint is against State Bank of India, on 4th December 2018 at 6:19 am the bank informed me through email that my Rs. 7900/- has been held due to fear of cyber crime, but the very next day I got a call from the bank that I should complete the KYC of my account, your hold will be removed, but even after my KYC was completed my hold was not removed and the bank manager said that your hold will not be removed until an email comes from Cyber Cell Office Bangalore, when Hodal Bank has put a hold on my account then it is the responsibility of the bank to tell me why they have put the hold, but the bank is not giving me any answer to this. If all my transaction details are completely correct, then why was my account held? I emailed all the officials of State Bank of India, but no one responded. The problem is not solved. Every time I close the complaint, I get a call asking for feedback and they ask me to contact my branch. I have visited the branch many times and I cannot tell you how many times I called or emailed, but till date there has been no solution.

 

[ASHOK]

WHAT ABOUT OUR COMPLAINT

 

[TeamMember]

Hello @ASHOK

I'm sorry to hear about the difficulties you've encountered with the ₹7,900 hold on your State Bank of India (SBI) account. Based on the details you've provided, it appears that the hold was placed due to concerns related to cybercrime, and despite completing the Know Your Customer (KYC) process, the issue remains unresolved. Let's explore the steps you can take to address this situation effectively.

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Summary of Your Complaint​

• Complainant: Ashok Kumar, resident of Bhaupur, Tehsil Israna, District Panipat
• Bank Branch: SBI NIFTEM Campus, Kundli, Sonipat, Haryana (Plot No. 97, Sector 56, Kundli – 131028)
• Issue: On December 4, 2018, SBI informed you via email that ₹7,900 was held due to suspected cybercrime. The following day, you were advised to complete KYC to lift the hold. Despite completing KYC, the hold persists, with the branch manager stating that it will remain until an email is received from the Cyber Cell Office in Bangalore. Multiple attempts to seek clarification and resolution from the bank have been unsuccessful.

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Immediate Actions to Take​

• Document All Communications: Maintain a detailed record of all interactions with the bank, including dates, times, names of officials spoken to, and summaries of discussions. This documentation will be crucial if legal action becomes necessary.
• Send a Legal Notice: Send a Legal Notice addressed to the bank's grievance redressal officer, detailing the issue and requesting immediate resolution. Send this via registered post, ensuring you have proof of delivery.
• Approach the Consumer Disputes Redressal Commission: E-Jagriti Portal

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Process and Documents​

You can file a formal complaint online, seeking redressal such as a refund, compensation for mental agony.

To file a case in the Consumer Forum you need to create an account in E-Jagriti Portal
After the verification, you need to upload 5 main files and supporting files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events
5) Proforma

And supporting documents like Addhar Card, Bills, Legal Notice and Communication etc... (Depending upon the Event file)
The forum will review your case and files and update you accordingly.
In Consumer Forum, your documentation part should be strong.

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If you need assistance drafting a legal notice or complaint files or require further guidance on the legal process, feel free to ask.
Thanks

 

[ASHOK]

All Documents bank or cyber cell

 

[ASHOK]

SIR PLEASE SEND LEGAL NOTICE TO BANK

 

[admin]

You may contact on 7982270319 (12:30 P:M to 5:00 P:M)

Thanks