I make an order to zomato..

I

ishaan

New member
Seller Name
Goila butter chicken
Company Name
Zomato
Product Name
Murgh malai tikka
Website Name
Zomato
Loss Amount
212
Ratings
1.00 star(s)
I made an order to zomato... It was a pre paid order... After one hour I was waiting for delivery partner to reach my location.. I called him several times but his phone number did not exist... After 5 minutes My order was cancelled and the reason was I did not pick up the phone and my money has not refunded me . I wanted to talk to customer care but nobody was responding... Please help me with that...
 

Attachments

  • Screenshot_2025-11-23-20-17-14-09_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    Screenshot_2025-11-23-20-17-14-09_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    191.8 KB · Views: 0
  • Screenshot_2025-11-23-20-17-10-01_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    Screenshot_2025-11-23-20-17-10-01_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    202.6 KB · Views: 0
  • Screenshot_2025-11-23-20-17-04-83_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    Screenshot_2025-11-23-20-17-04-83_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    193 KB · Views: 0
  • Screenshot_2025-11-23-20-16-59-90_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    Screenshot_2025-11-23-20-16-59-90_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    166.6 KB · Views: 0
  • Screenshot_2025-11-23-20-16-52-17_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    Screenshot_2025-11-23-20-16-52-17_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    162.9 KB · Views: 0
  • Screenshot_2025-11-23-20-15-07-30_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    Screenshot_2025-11-23-20-15-07-30_6c892c42c751c58e81c3e50bc43f1eeb.jpg
    135.7 KB · Views: 0
Hello @ishaan

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Food Not delivered but payment done'

Hello @Pankaj

I'm sorry to hear about your experience with Zomato regarding order ID 6842707763, where the food was marked as delivered despite not being received, and your refund requests have gone unanswered. This situation constitutes a deficiency in service under the Consumer Protection Act, 2019.

Process to File Consumer Complaint Against Zomato & Get Refund​

Follow the process of filing complaint to get refund from Zomato.

📝 Summary of Your Complaint Against Zomato​

  • Order ID: 6842707763
  • Date: May 2, 2025
  • Items Ordered...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top