Incorrect charges for international roaming

G

Gamjin Marak

New member
Seller Name
Airtel
Company Name
Airtel
Product Name
Postpaid
Customer Care Number
121
Loss Amount
12
Ratings
2.00 star(s)
I am writing to file a formal complaint against Airtel Telecom Services for charging me incorrectly for international roaming services.

I am an Airtel customer, and my mobile number is 9612161537. On [6/1125], I noticed an unjustified charge of approximately ₹2240 added to my bill under the category of international roaming. I did not activate or use any international roaming service during this period.


I contacted Airtel customer care several times through calls and emails to resolve this issue, but no satisfactory response or refund has been provided. This has caused me financial loss and inconvenience due to the company’s negligent billing practices.


I therefore request the Consumer Court to kindly take appropriate action against Airtel and direct them to:

  1. Refund the incorrect charge of ₹3005.
  2. Compensate for the inconvenience caused due to their error.
  3. Ensure corrective measures to prevent similar issues for other customers.


I am attaching copies of the following documents for your reference:

  • Airtel bill showing the ₹2240 charge.
  • Proof of complaint made to Airtel customer care.
  • Payment receipt/transaction details (if applicable).

I shall be grateful for your kind intervention in this matter.
 

Attachments

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'FALSE AND FAKE PLANS BY AIRTEL'

Hello @chandrasekhar

I'm sorry to hear about the issues you're experiencing with Airtel's service plans. Based on your complaint regarding misleading or unauthorized plan changes, here's a structured approach to help you seek resolution.

📝 Summary of Your Complaint​

  • Issue: Unauthorized or misleading plan changes by Airtel, leading to unexpected charges and service discrepancies.
  • Common Complaints:
    • Plan alterations without customer consent.
    • Incorrect billing and unexpected charges.
    • Lack of communication regarding plan details...

Apart from this, ask them the detailed bill with call records..

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top