Hello
@noor parveen
We read through your post with great concern and want to make sure we have understood your situation correctly — please go through this and let us know if anything needs a correction.
An employee from
Infinity Education, Dehradun reached out to you for enrolling your daughter in a course. You were told it was a free trial and that you could cancel within a week if not satisfied. The employee asked for an OTP to complete the registration — which you shared trusting it was only for the free trial. Your daughter attended just one session and the quality was poor, so you immediately tried to cancel. However, the employee stopped picking up your calls entirely.
What makes this case extremely serious is that
without your knowledge, consent, or any document submission, Infinity Education sanctioned a loan against your name to pay for a course you never agreed to purchase. There is no active subscription visible on their website, yet you are receiving EMI payment messages, and
recovery agents have even visited your home — an experience that has caused you tremendous stress and damaged your reputation in the community, especially as a single mother managing things on your own.
This is not just a refund dispute — this amounts to financial fraud and unauthorized use of your identity, and you deserve urgent legal intervention.
We are outlining the
first step to be taken before filing a case in the Consumer Forum.
Please follow the steps mentioned below. If you have already contacted
Infinity Education, Dehradun via email and have not received any response, kindly share the relevant details with us so that we may guide you further.
Step: 1
We recommend that you first Send a detailed email, outlining your issue, including admission details and any previous correspondence and request to
Refund within 7 days.
Step: 2 - Offline
You can also send Legal Notice via registered post at
Infinity Education, Dehradun Head Office.
View Sample Notice:
To,
The Director / Principal / Authorized Representative
University / School / Coaching Institute Name
Enter Address
Subject: Legal Notice – 15 Days’ Notice for Refund of Fees / Deficiency in Educational Services
Dear Sir/Madam,
I, Your Name, hereby serve upon you this legal notice as under:
That I had enrolled in course/program name offered by your institution on enter date, upon payment of ₹amount as fees, relying upon your representations and assurances regarding...
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
This step not only gives the a chance to the
Infinity Education, Dehradun to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Best regards,
Thanks
