Bike Keeyway Mumbai Poor service

G

ganesh.adate@elvlinktech.

New member
Model
Keeyway Benda 302
Dealer Name
Vihaana Motors
Company Name
Keeyway India
Customer Care Number
7328903004
Loss Amount
19161
Ratings
1.00 star(s)
Opposite Party Address
H8/401, Anand CHS, Pratiksha Nagar. Sion, Mumbai 400022
I am writing to lodge a formal complaint against the Jogeshwari Service Centre of [Brand Name], Mumbai, for unethical practices, service negligence, overcharging, and returning my bike in a non-functional condition.


Details:​


  • Vehicle submitted: Keeyway Benda 302
  • Service Centre: Jogeshwari, Mumbai
  • Date of Submission: 9th March 2025 and 23rd March 2025
  • Job Card Number / Reference : 1725

Summary of the Complaint:​


  1. Delayed Service: It has been over a month since I submitted the bike for routine servicing, yet no clear update has been provided on the delivery timeline.
  2. Misdiagnosis & Escalating Costs: Initially, there were no issues with the bike. However, I was told about multiple faults and quoted ₹15,000. This was later escalated to ₹28,000 without justification. I declined the added repairs and requested return in existing condition.
  3. Deteriorated Condition on Return: The bike’s ignition failed within minutes of riding after collection. I was then charged ₹19,161 plus ₹500 for petrol.
  4. Unbelievable Test Ride Claim: I was told that over 100 km of test rides were conducted, consuming the added petrol. This explanation is highly suspect.
  5. Misleading Fault Justifications: Given that the bike has been used for only ~4,000 km in two years (for short commutes), the claimed faults seem exaggerated and unjustified.
  6. Current Status: Despite payment, the bike continues to malfunction, and service transparency has been completely lacking.

Relief Sought:​


  • Immediate rectification of the bike’s issues at no additional cost.
  • Refund of any unjustified charges.
  • Strict action against the service centre for unethical practices.
  • Compensation for inconvenience and potential safety risk.

I urge the Hon’ble Forum to take cognizance of this matter and direct the concerned service provider to address the issue promptly and fairly.
 

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