parthshrimali
New member
- Dealer Name
- Namrita singh
- Company Name
- Livpure
- Product Name
- Water purifier
- Customer Care Number
- 08800762226
- Loss Amount
- 5001
- Ratings
- Opposite Party Address
- Gurugram delhi office
Hello,
I am writing this to formally raise a complaint against *Livpure* for their extremely poor and unprofessional service.
I had raised a service request for my Livpure water purifier (within warranty) but despite repeated follow-ups, there has been no proper response or resolution from the company’s side. The delay in providing service is unacceptable and is causing inconvenience and health risks due to lack of clean drinking water. Despite repeated calls and follow-ups, my service request has not been resolved. The purifier has been malfunctioning, and I raised a request on 16th august 2025, yet there has been no proper response or technician visit even after multiple reminders. Every time I contact customer care, I am given false assurances and empty promises that the issue will be resolved “soon.”
This delay has caused a great deal of inconvenience, especially since clean drinking water is a basic necessity. Livpure’s negligence and lack of accountability are unacceptable. I expected better service from a company that claims to be a leader in the water purification industry.
Please note that my product is still under warranty, and if this delay continues and the warranty period expires during this time, I will *not be responsible* for any additional service charges incurred due to Livpure’s negligence. I will *not pay any service charges* if the delay causes the warranty to lapse. The responsibility lies solely with Livpure for failing to provide timely support.
I request the concerned authorities and the consumer forum to take appropriate action against Livpure and ensure that my service request is resolved immediately. If this matter is not addressed within 2 days, I will be compelled to take further legal action and escalate this complaint to higher consumer rights bodies.
Customer Details
Parth s. Shrimli
1703, krishna building, kajupada signal opp shiv sai mandir, oshiwara, jogeshweri west 400102
I am writing this to formally raise a complaint against *Livpure* for their extremely poor and unprofessional service.
I had raised a service request for my Livpure water purifier (within warranty) but despite repeated follow-ups, there has been no proper response or resolution from the company’s side. The delay in providing service is unacceptable and is causing inconvenience and health risks due to lack of clean drinking water. Despite repeated calls and follow-ups, my service request has not been resolved. The purifier has been malfunctioning, and I raised a request on 16th august 2025, yet there has been no proper response or technician visit even after multiple reminders. Every time I contact customer care, I am given false assurances and empty promises that the issue will be resolved “soon.”
This delay has caused a great deal of inconvenience, especially since clean drinking water is a basic necessity. Livpure’s negligence and lack of accountability are unacceptable. I expected better service from a company that claims to be a leader in the water purification industry.
Please note that my product is still under warranty, and if this delay continues and the warranty period expires during this time, I will *not be responsible* for any additional service charges incurred due to Livpure’s negligence. I will *not pay any service charges* if the delay causes the warranty to lapse. The responsibility lies solely with Livpure for failing to provide timely support.
I request the concerned authorities and the consumer forum to take appropriate action against Livpure and ensure that my service request is resolved immediately. If this matter is not addressed within 2 days, I will be compelled to take further legal action and escalate this complaint to higher consumer rights bodies.
Customer Details
Parth s. Shrimli
1703, krishna building, kajupada signal opp shiv sai mandir, oshiwara, jogeshweri west 400102