kheyali islam
New member
- Dealer Name
- Great Eastern, Behala
- Company Name
- Livpure smart homes private limited
- Product Name
- Livpure ginger copper water purifier
- Customer Care Number
- 8064899399
- Loss Amount
- 10700
- Ratings
- Opposite Party Address
- Plot no 221, udyog vihar, phase 1, industrial complex Dundahera, gurugram, haryana 122016
I wish to lodge a formal complaint against Livpure Smart Homes Pvt. Ltd. regarding severe deficiency in service, repeated harassment, and unethical practices related to their AMC services.
I purchased a Livpure Water Purifier (Ginger Copper Model) in the year 2023. The product came with one year of free service, which included one RO membrane change and other filter replacements. After completion of the free service period, I was persistently persuaded by Livpure representatives to subscribe to their AMC plan for two years, for which I paid ₹10,700. This AMC included two RO membrane changes and other filter replacements.
For the first six months after subscribing to the AMC, the machine functioned properly. However, after that, the purifier suddenly stopped working. Despite repeated calls to customer care, no timely technician support was provided. Initially, the company was extremely proactive in selling the product and AMC, but once payment was made, their behavior completely changed.
I was made to call customer care multiple times, after which I was given contact numbers of senior officials, namely:
- Nepal Patra (City Head)
- Anupam Jha (District Head)
- Bikramjit (State Head)
Unfortunately, none of them responded to my calls. When I complained again to customer care about the non-responsiveness of their senior officials, I was shockingly informed that they could not contact these officials from their end and that I had to keep calling them myself. This is completely unacceptable and irresponsible.
After multiple complaints, emails, and persistent follow-ups, a technician finally visited. However, in the second year of the AMC, the same issue repeated for every service request. Each service required numerous calls, follow-ups, and escalations, causing extreme mental harassment, wastage of time, and financial loss.
Now, my AMC is about to expire, and I still have one RO membrane replacement pending. Once again, Livpure has started ignoring service requests, repeating the same pattern of negligence and avoidance.
This entire experience has caused me:
- Financial loss
- Continuous mental harassment
- Wastage of time and energy
- Loss of trust due to unethical and misleading practices
I strongly believe Livpure has indulged in unfair trade practices and deficiency in service, violating consumer rights.
I request the concerned authority to kindly:
1. Take strict action against Livpure Smart Homes Pvt. Ltd.
2. Direct the company to immediately provide my pending RO filter replacement.
3. Take action against the concerned officials for misbehavior and negligence.
4. Grant compensation for mental harassment and service deficiency.
I have all the relevant documents, including invoices, AMC receipts, complaint numbers, and email communications, for your reference.
Kindly treat this matter as urgent and provide me with appropriate relief.
Thanking you.
I purchased a Livpure Water Purifier (Ginger Copper Model) in the year 2023. The product came with one year of free service, which included one RO membrane change and other filter replacements. After completion of the free service period, I was persistently persuaded by Livpure representatives to subscribe to their AMC plan for two years, for which I paid ₹10,700. This AMC included two RO membrane changes and other filter replacements.
For the first six months after subscribing to the AMC, the machine functioned properly. However, after that, the purifier suddenly stopped working. Despite repeated calls to customer care, no timely technician support was provided. Initially, the company was extremely proactive in selling the product and AMC, but once payment was made, their behavior completely changed.
I was made to call customer care multiple times, after which I was given contact numbers of senior officials, namely:
- Nepal Patra (City Head)
- Anupam Jha (District Head)
- Bikramjit (State Head)
Unfortunately, none of them responded to my calls. When I complained again to customer care about the non-responsiveness of their senior officials, I was shockingly informed that they could not contact these officials from their end and that I had to keep calling them myself. This is completely unacceptable and irresponsible.
After multiple complaints, emails, and persistent follow-ups, a technician finally visited. However, in the second year of the AMC, the same issue repeated for every service request. Each service required numerous calls, follow-ups, and escalations, causing extreme mental harassment, wastage of time, and financial loss.
Now, my AMC is about to expire, and I still have one RO membrane replacement pending. Once again, Livpure has started ignoring service requests, repeating the same pattern of negligence and avoidance.
This entire experience has caused me:
- Financial loss
- Continuous mental harassment
- Wastage of time and energy
- Loss of trust due to unethical and misleading practices
I strongly believe Livpure has indulged in unfair trade practices and deficiency in service, violating consumer rights.
I request the concerned authority to kindly:
1. Take strict action against Livpure Smart Homes Pvt. Ltd.
2. Direct the company to immediately provide my pending RO filter replacement.
3. Take action against the concerned officials for misbehavior and negligence.
4. Grant compensation for mental harassment and service deficiency.
I have all the relevant documents, including invoices, AMC receipts, complaint numbers, and email communications, for your reference.
Kindly treat this matter as urgent and provide me with appropriate relief.
Thanking you.