shwetanevshe
New member
- Dealer Name
- Pune-Aishwaryam One-A194 Pune 411019
- Company Name
- Infiniti Retail Limited Trading as Croma
- Product Name
- Croma W/M TL 11Kg INV H CRLW011FAF264503
- Customer Care Number
- 18005727662
- Loss Amount
- 25000
- Ratings
- Opposite Party Address
- Pune Aishwaryam One-A194 Pune 411019
The Complainant, Mr. Nitesh S. Nevshe, purchased a Croma Washing Machine – TL 11 Kg INV H (Model No. CRLW011FA) from the Croma Store, Aishwaryam One – A 194, Pune, vide Order No. SOA194374752418, dated 13/10/2025, for valuable consideration.
The said washing machine was delivered on 16/10/2025 by the agents of the Opposite Party and was installed by a company executive within 48 hours of delivery.
Immediately after installation, the Complainant noticed that during the rinse cycle, the machine made loud and abnormal noise, and the drum got displaced and came out of position, indicating a manufacturing defect.
The Complainant immediately contacted one of the engineers of the Opposite Party, namely Mr. Sanjay, and informed him about the defect. However, the said engineer refused to visit or inspect the product and directed the Complainant to contact the company’s customer care helpline.
Accordingly, the Complainant contacted the Opposite Parties’ customer care helpline (1800-572-7662) on multiple occasions (2–3 times) to lodge complaints regarding the defective product and therefore the Ticket number was raised as 8762058432811. However, despite repeated follow-ups, no service engineer visited the premises, nor was the defect rectified.
The Complainant also sent a written complaint to the Croma store and later issued a reminder notice, but even thereafter, the Opposite Parties failed to respond or provide any assistance.
The inaction of the Opposite Parties has caused severe mental agony, inconvenience, and frustration to the Complainant, as the washing machine is new and still under warranty, yet not in usable condition.
The conduct of the Opposite Parties clearly amounts to deficiency in service and unfair trade practice within the meaning of Sections 2(11) and 2(47) of the Consumer Protection Act, 2019, as they failed to attend to a legitimate complaint of a defective product and deprived the Complainant of the rightful use of the machine.
The said washing machine was delivered on 16/10/2025 by the agents of the Opposite Party and was installed by a company executive within 48 hours of delivery.
Immediately after installation, the Complainant noticed that during the rinse cycle, the machine made loud and abnormal noise, and the drum got displaced and came out of position, indicating a manufacturing defect.
The Complainant immediately contacted one of the engineers of the Opposite Party, namely Mr. Sanjay, and informed him about the defect. However, the said engineer refused to visit or inspect the product and directed the Complainant to contact the company’s customer care helpline.
Accordingly, the Complainant contacted the Opposite Parties’ customer care helpline (1800-572-7662) on multiple occasions (2–3 times) to lodge complaints regarding the defective product and therefore the Ticket number was raised as 8762058432811. However, despite repeated follow-ups, no service engineer visited the premises, nor was the defect rectified.
The Complainant also sent a written complaint to the Croma store and later issued a reminder notice, but even thereafter, the Opposite Parties failed to respond or provide any assistance.
The inaction of the Opposite Parties has caused severe mental agony, inconvenience, and frustration to the Complainant, as the washing machine is new and still under warranty, yet not in usable condition.
The conduct of the Opposite Parties clearly amounts to deficiency in service and unfair trade practice within the meaning of Sections 2(11) and 2(47) of the Consumer Protection Act, 2019, as they failed to attend to a legitimate complaint of a defective product and deprived the Complainant of the rightful use of the machine.
