Need a refund from planet spark

Z

Zoha

New member
Institute Name
Planet Spark
Loss Amount
74700
Ratings
2.00 star(s)
Opposite Party Address
Planet spark
I had taken admission from planet spark for my 6year old daughter on video call and they had asked me to make fee payment on the spot or else i would not receive the benefits that they were providing if i did not make the payment on the spot. I was told that i can ask for a refund if iam not satisfied within observation period of 5classes. My child has consumed only 2-3 classes and my child is not happy with the classes and is not wanting to continue so i reached out to them and they are not ready to refund my money back. Iam attaching the email that i received on enrollment where they have clearly stated that if the parent does not wish to continue they can ask for a refund within the 5classes observation period. I have been trying but they are not ready to return my hard earned money back.
 

Attachments

  • IMG_4750.png
    IMG_4750.png
    508.2 KB · Views: 1
  • IMG_4749.png
    IMG_4749.png
    209.9 KB · Views: 2
  • IMG_4748.png
    IMG_4748.png
    418.9 KB · Views: 2
  • IMG_4747.jpeg
    IMG_4747.jpeg
    308.2 KB · Views: 2
Hello @Zoha

We came across your post and read through the details carefully — here is what we have gathered from your complaint. Please check and let us know if anything is off.

You enrolled your 6-year-old daughter in PlanetSpark after a video call, where their counsellor pressured you into making an immediate payment of ₹74,700 — warning that the benefits would not be available if payment was not made on the spot. At the time of enrollment, you were explicitly told that a refund could be requested within the 5-class observation period if you were not satisfied, and you even have the enrollment email from PlanetSpark confirming this.

Your daughter attended only 2-3 classes and was not happy with them, so you decided not to continue. However, when you approached PlanetSpark for a refund — well within the promised observation window — they flatly refused, completely ignoring their own written commitment.
This is a clear case of a company going back on its own written promise and pressuring a parent into a rushed payment decision.



We noticed that you are facing the similar problem with PlanetSpark that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Planet spark not refunding fees'

Hello @arunasjagadeesh

Thank you for reaching out. We have read your post and here is a quick summary of what we understood — please confirm if everything is correct.

You enrolled your son in PlanetSpark online classes and paid ₹57,658. Due to your son's eyesight problem, his doctor advised him to stop attending online classes. You requested a refund and raised 4 tickets, but PlanetSpark kept closing them, claiming more than 5 classes were attended. However, your son only attended 2 trial classes, 1 performance class, and 1...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top