No refund and no response from company

S

SUSH

New member
Seller Name
TURMS Inteligent Apparel
Company Name
TURMS Inteligent Apparel
Product Name
Hoodie
Customer Care Number
9964700101
Loss Amount
2999
Ratings
1.00 star(s)
Opposite Party Address
2577,2nd floor,13th cross- road, 27th main road ,1st sector, HSR layout, Bangaluru, Karnataka-560102
Register office -CYB 5. Cyber park Heavy Industrial area, Jodhpur , Rajsthan 342003
I am writing to request assistance regarding an order I placed on 30th June 2025 (Order No. 522328). I received the hoodie as per the order, but unfortunately, the product is too short in size for me.


I have attempted to contact your support team via SMS and email multiple times, but have not received any response so far.


I kindly request you to process an exchange for a larger size at the earliest. Please advise on the correct procedure to follow and how I can return the current item.


Looking forward to a prompt resolution.
Sushil D Rangari
9049030101
sush.1681@gmail.com
 

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We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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