Non-Delivery and Non-Refund of Order

hunterloki

hunterloki

New member
Seller Name
Green Soul Ergonomics Private Limited
Company Name
Green Soul Ergonomics Private Limited
Product Name
Trigger 2.0 Height Adjustable Standing Desk and Green Soul Blade Ergonomic Gaming Chair
Website Name
www.greensoul.online
Customer Care Number
8444-956-789
Loss Amount
25182
Ratings
1.00 star(s)
Opposite Party Address
Green Soul Ergonomics Private Limited,
Unit No. 5,6,7,8,9,10,11, D2 Green Space, Bhiwandi, Thane Maharashtra 421302, India.
From:
Lokesh
2/127, West Street, Peramangalam
Musiri, Tamil Nadu 621006, India
Mobile: +91 8610960843

Dear Sir/Madam,

I, Lokesh, placed and fully paid for Order GS-110728 on your website (www.greensoul.online) on September 29, 2025 for the following products:

  • Trigger 2.0 Height Adjustable Standing Desk with Integrated Wireless Charging Ergonomic Design Table Top (5.3 Ft) - Black - Rs. 18,990
  • Green Soul Blade Ergonomic Gaming Chair - Gaming Black - Rs. 8,990
    Total order value: Rs. 25,182.00 (invoice and payment screenshot attached)
Despite fulfillment updates dated September 30, 2025 ("Fulfilled" status, Clickpost ref #22077210311043), neither product has been delivered to me as of today’s date. Furthermore, I have not received any refund for the undelivered items.

Additional Points:
  • I made the full payment on 29th September 2025, trusting in your commitment.
  • The estimated delivery date was 6th October 2025. Despite this, as of today (14th October 2025), neither the product has been delivered nor has any proper explanation or resolution been provided, causing me significant inconvenience.
  • The shipment tracker shows conflicting statuses, including "order slightly delayed," repeated transit, and—wrongly—"shipment refused or cancelled by receiver," which I categorically deny.
  • As a result, I have suffered both mental stress and financial loss. I relied on the timely receipt of this order for my essential needs, and the failure to deliver has disrupted my plans and caused avoidable anxiety and hardship.
I have made multiple attempts to resolve the issue through your customer support, but my grievance remains unresolved.
 

Attachments

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Hello @hunterloki

If they are not responding to your emails, we suggest you to file a case against them in the Consumer Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

Feel free to Contact us, for any help in drafting and filing case in the Consumer Forum

Thanks
 
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