Non-Issuance of Receipt, Denial of Services, and Refusal of Refund by VLCC Jalandhar

K

KaranRandhawa

New member
Dealer Name
VLCC
Company Name
VLCC Limited
Product Name
Weight Loss Package
Customer Care Number
1800-102-8522
Loss Amount
55000
Ratings
5.00 star(s)
Opposite Party Address
618-R Ground Floor Model Town Mall Road, The Elite City Center, Model Town Rd, Jalandhar, Punjab 144003
Complaint Description:
I, Karan Randhawa, a resident of 184 Green Park Jalandhar, Punjab, paid ₹55,000 in 2021 to VLCC Jalandhar for a 15 kg weight loss package. Shortly after my sessions began, operations at the VLCC Jalandhar center were disrupted due to a fire incident. As a result, I was unable to continue the sessions.

Since then, I have:

Repeatedly requested an official receipt for the ₹55,000 paid.

Requested either a resumption of the remaining package or a full refund.

Instead of resolving the issue:

VLCC has refused to issue the receipt.

They have now refused to honor or refund the package, claiming it has “expired,” despite their center being the reason I couldn’t avail the service.

My phone number has been blocked, and my emails are being ignored.

This is a clear case of:

Deficiency in service

Unfair trade practice

Discriminatory treatment of a customer

I had even expressed willingness to resolve this amicably through Consumer Court, but VLCC continues to avoid accountability.

Relief Sought:

Immediate issuance of official receipt for ₹55,000.

Resumption of pending service package OR a full refund of ₹55,000.

Compensation for mental harassment and unethical conduct.
 
Hello @KaranRandhawa

I'm sorry to hear about your experience with VLCC Jalandhar regarding the non-issuance of a receipt, denial of services, and refusal of a refund. Such issues can be distressing, but there are established legal avenues in India to address these concerns.


🧾 Understanding Your Rights​


Under the Consumer Protection Act, 2019, consumers are entitled to:
  • Proper Documentation: Businesses must provide receipts or invoices for all transactions.
  • Quality Service: Services should be delivered as promised.
  • Refunds for Deficient Services: If services are not rendered or are deficient, consumers have the right to seek refunds.
Failure to provide receipts, denial of services, and refusal to process refunds constitute a deficiency in service and unfair trade practices.


✅ Recommended Actions​

  1. Gather Evidence:
    • Collect all relevant documents: emails, messages, payment proofs, and any communication with VLCC.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for VLCC to respond.
  3. File a Complaint with the Consumer Forum:

📑 Documents Required:​

  • Payment receipts or bank statements showing the transaction.
  • Any written communication with VLCC (emails, messages).
  • Details of the services promised and not delivered.
  • Copy of the legal notice sent.
  • Index
  • Memo of Parties
  • Affidavit
  • Events
  • Proforma

⚖️ Legal Precedents​


In a similar case, VLCC V/S Benu Gupta , the District Consumer Disputes Redressal Commission Amritsar held the VLCC liable and directed to refund the amount of Rs. 2,85,963/- to the complainant.

VLCC V/S Benu Gupta - Consumer Court Case - 2022-10-06

Consumer Court Case against VLCC V/S Benu Gupta - Consumer Court Case against - VLCC
www.consumercourt.in www.consumercourt.in

M/s VLCC Wellness Center V/S Pratibha Sharma held the VLCC liable and directed to refund Rs.1.00 lakh to the complainant.

M/s VLCC Wellness Center V/S Pratibha Sharma - Consumer Court Case - 2022-09-08

Consumer Court Case against M/s VLCC Wellness Center V/S Pratibha Sharma - Consumer Court Case against - M/s VLCC Wellness Center
www.consumercourt.in www.consumercourt.in



Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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