Hotel Non-Veg food delivered instead of Veg

A

Ankit11ipit

New member
Hotel Name
Element Restro
Website Name
Zomato
Loss Amount
2000000
Ratings
1.00 star(s)
Opposite Party Address
Zomato Food delivery
I have ordered Chilli Paneer through Zomato from Element restaurant.

They delivered Chicken chilli and My wife is pure veg, Hindutva and very religious.

She ate unwillingly and now she continuesly Vomiting...She is 2months pregnant as well.

This is very serious issue ....And when i contact to zomato customer care ,she told me it is Cauliflower.
After giving more images she accepted the fault ...

I want a restrict action against the hotel as well as zomato...
 
Hello @Ankit11ipit

We have carefully reviewed all the details regarding your complaint, this is very serious issue and Consumer forum already dictated many judgments. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

Similar Judgment:​


Chandigarh - DF-I - THE MANAGER, KFC V/S ANIRUDH GUPTA

It transpires from the averments as projected in the consumer complaint that the complainant and his wife are a regular customer of KFC. The wife of the complainant being from a Brahmin family is a hard core vegetarian. On 3.5.2023, the complainant ordered chicken Bucket for himself and one classic veg Krisper for her wife (hereinafter to be referred as subject food items) through online app of KFC and made payment of Rs.696.59/- through Google pay. Copies of receipts are annexed as Annexure C-1 toC-2. Since the wife of the complainant is a pure vegetarian, the complainant ordered a veg Krisper for her, however, on receipt of the said order when the wife of the complainant has taken the first bite she experienced something unfamiliar and not a regular taste. Immediately she called the complainant and showed him the burger. The complainant was shocked to find that the said burger was not a vegetarian one and contained chicken stuffing in it. Since the wife of the complainant is a pure vegetarian and she after realizing that the said burger was a non-vegetarian immediately started vomiting. Thus due to the aforesaid negligence act of the OP the wife of the complainant is in mental dilemma and under immense stress and her feeling have been affected. The aforesaid act amounts to deficiency in service and unfair trade practice on the part of OP. OP was requested several times to admit the claim, but, with no result. Hence, the present consumer complaint.

ORDER

1) to pay an amount of ₹7,000/- to the complainant(s) as compensation for causing mental agony and harassment to him and his wife;
2) to pay an amount of Rs.5,000/- towards costs of litigation.

THE MANAGER, KFC V/S ANIRUDH GUPTA - Consumer Court Case - 2024-08-07

Consumer Court Case against THE MANAGER, KFC V/S ANIRUDH GUPTA - Consumer Court Case against - THE MANAGER, KFC
www.consumercourt.in www.consumercourt.in



To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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