Bike OLA Electric: Gross Service Deficiency, Negligence, and Request for Reimbursement

V

Visakh V S

New member
Model
Ola S1 Pro Gen 1
Dealer Name
OLA Service Center Pappanamcode
Company Name
OLA Electric
Customer Care Number
8068964000
Loss Amount
0
Ratings
1.00 star(s)
Opposite Party Address
Ola Electric Store, 52/758, Cheran Building, Cape Road, Neeramankara, Pappanamcode, Thiruvananthapuram, Kerala 695018
I am writing to register a formal complaint regarding the unacceptable service negligence concerning my Ola S1 Pro Gen 1, which has been in OLA Service Center custody since March 5 under Ticket #11808152.

Despite holding my vehicle for over 80 days, service center has provided zero communication, and my repeated service calls have been completely ignored. To make matters worse, due to OLA staff's sheer negligence, my vehicle was parked illegally on public roads while in their custody. This resulted in an Motor Vehicles Department (MVD) fine of Rs. 500, which I was forced to pay under duress.
I am appalled by this absolute lack of accountability. I hereby request:
1. An immediate, definitive status update and an unconditional delivery timeline for my vehicle.
2. A full reimbursement of the Rs. 500 penalty incurred solely due to OLA staff’s misconduct (receipt attached).
 
Hello @Visakh V S

We have gone through your post and want to make sure we have noted everything correctly — please have a look and point out anything that needs a correction.

Your Ola S1 Pro Gen 1 has been sitting at the OLA Service Centre, Pappanamcode, Thiruvananthapuram since 5th March under Ticket #11808152 — that is over 80 days with absolutely zero communication from their end. Every service call you have made has been completely ignored, and there has been no update whatsoever on when your vehicle will be delivered back to you.

What makes this case even more serious is that while your vehicle was in OLA's custody, their staff negligently parked it illegally on a public road, resulting in an MVD fine of ₹500 — which you were forced to pay out of your own pocket for something that was entirely their fault.

You are rightfully seeking a clear delivery timeline for your vehicle and a full reimbursement of the ₹500 fine that arose solely because of their staff's carelessness.

We noticed that you are facing the similar problem with OLA that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Bike Post in thread 'Ola S1x 4kw'

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Ola Electric via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to support@olaelectric.com, grievanceofficer@olaelectric.com outlining your issue, including vehicle details and request to repair within 7 days...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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