Dear
@Dhruv
We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the
Consumer Protection Act, 2019.
Legal Grounds:
According to
Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated in the AMC falls squarely within this definition.
Recommended Actions:
1. Issue a Legal Notice:
- Send a formal legal notice to Eureka Forbes, demanding immediate fulfillment of the AMC terms or a full refund.
2. File a Complaint with the Consumer Forum:
- If there is no satisfactory response within 15 days, file a complaint online with your nearest Consumer Disputes Redressal Commission. You can seek compensation for the deficiency in service, including any financial losses and mental agony suffered.
Documentation Required:
- Copy of the AMC agreement or receipt.
- Records of all communications with Eureka Forbes (emails, messages, call logs).
- Any other relevant documents supporting your claim.
Cases highlights filed against Eureka Forbes
CC/19/469
Delhi - West -
Delhi EUREKA FORBES V/S ROHIT GUPTA
1. According to Complainant, he had purchased Water purifier model Reviva manufactured by OP and has been regularly paying for AMC since its purchase. Last AMC valid for 2 years was purchased online by paying Rs.7,950/- and was valid from 15.04.2019 to 14.04.2021. It is stated that the said Product has not been functioning properly since early July 2019 and below mentioned complaints were lodged by the
complainant:
Complaint # 2013177508 Dt. 18/07/2019
Complaint # 2013539272 Dt. 14/08/2019
Both the above complaints were attended but no improvement was seen in the product. The Complainant again reached out to customer care of OP on 11.09.2019 and subsequently sent 5 reminders (Total 6 emails), but there was no acknowledgement/response from the OP, though the complainant admitted that he did receive 2 phone calls on 17.09.2019 from the OP at Delhi and on 19.09.2019 from the OP based at Mumbai. Both callers promised to have the complaint attended within 24 hours. But no one from OP company has shown up or followed up the complaints. Consequent to gross indifference by the OP towards its regular customers and in spite of having paid good money towards the AMC of the product, complainant had to switch to boiling of water for drinking purpose on cooking gas cylinder. This is major inconvenience and loss in terms of both time and money.
OP is directed to refund only the AMC cost of Rs.7950/- along with interest @ 7% from the date of filing of the complaint ill final realisation to the complainant. The OP shall also pay a sum of Rs.2,500/- as litigation expenses to the complainant. Let this order be complied with by the OP within thirty days of receipt of copy of this order.
For complete case visit below link
Consumer Court Case against EUREKA FORBES V/S ROHIT GUPTA - Consumer Court Case against - EUREKA FORBES
www.consumercourt.in
CC/96/2024
Karnataka - Mysore -
Eureka Forbes V/S Rakshak M.Singh
The brief facts of the complaint in a nutshell is as here under:-
It is stated in the complaint that, the complainant purchased a product which is Forbes Regeneration Media (Salt) for Rs.57,990/- vide invoice No.123290126803 and maintenance and repair services (Annual Maintenance Contract) from opposite party for Rs.5,500/-. The product which has been purchased by the complainant has stopped working, despite repeated attempts to seek assistance and reminders, no action has been taken to address the malfunctioning water softener. Also the Annual Maintenance Contract purchased has not been honoured.
Complaint has been raised by complainant (Complaint No.CM-050124-23484103). The complainant has mentally harassed from opposite parties as he did not get proper service from opposite parties end. That being deprived of the facilitated service complainant intimated opposite parties on several occasions by way of telephonic conversations and emails in respect of the above mentioned. For this malafide act complainant had to spend money on 25 liters of water filter can for drink water in his house. Even the complainant raise complaint repeatedly in emails and to the consumer care number.
:: ORDER :
The opposite party shall refund Rs.63,490/- to the complainant along with interest at 8% p.a from the date of this complaint after collecting the product from the complainant within one month from the date of this order. Failing which the opposite party is liable to pay the interest at the rate of 10 % p.a. on the said amount from the date of this order till its payment.
The opposite party is also liable to pay Rs.8000/- compensation towards mental agony caused to the complainant by way of deficiency of
service and unfair trade practice and Rs.4,000/- being the litigation costs within one month from the date of this order.
Failing which the said amount shall carry interest at 8% p.a. from the date of this order till its payment.
For complete case visit below link
Consumer Court Case against Eureka Forbes V/S Rakshak M.Singh - Consumer Court Case against - Eureka Forbes
www.consumercourt.in
Note: We can assist you in case drafting and file filing the necessary legal notices and guide you through the process of filing complaints with the appropriate authorities.
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Regards,
Support Team
