Order Cancelled by Seller Without Customer Consent

S

Snehamayee Nayak

New member
Website Name
Flipkart
Loss Amount
307
Ratings
2.00 star(s)

Complaint Message​

I am raising a complaint regarding the cancellation of my confirmed Flipkart order (Order ID: OD438510269421105100) without my consent.

The seller cancelled my order citing an “unexpected issue,” even though I had not requested cancellation. I also explicitly informed Flipkart Support that I did not want the order cancelled, but I was told that the order had already been cancelled and could not be restored.

Due to the cancellation, I had to purchase the same items from the local market because I needed them. Therefore, I no longer require the products and do not want the order to be reinstated.

Although I understand that my ₹307 payment is being refunded, I would like Flipkart to explain why my confirmed order was cancelled without my authorisation and provide an appropriate resolution/compensation for the inconvenience and additional effort caused.

I have screenshots of the cancellation notification, refund information, and my conversation with Flipkart Support as evidence.

Please investigate this matter and provide me with a written response and appropriate resolution.
 
Hello @Snehamayee Nayak

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required'

Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2:
If our customer care team is unable to resolve...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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