Vivekganesh
New member
- Hotel Name
- Super townhouse dableshwar temple puri formerly known as Manorama residency
- Website Name
- Oyo rooms
- Loss Amount
- 314
- Ratings
I've recently booked a hotel in Puri on 8th February and it was around 5 AM when I contacted Oyo support team to find a hotel who can provide early check in without any additional charges and the Hotel guy agreed that they can check me in at 7 AM without any additional cost, I reached hotel around 06:45 and asked the hotel guy if I check in now will I have to pay anything extra he said no and I asked if I need to pay him directly or pay in the app and he said you can pay in the app and before making the payment I checked with him once again that this is the only amount that I need to pay and he said that yes this is the only amount that I've to pay, so based on the verbal confirmation I paid the booking amount which was 1077 in the app at 06:48 and once the payment was done after few minutes the guy in the reception stated that I need to pay an additional amount of 314 for which I rejected and tried to contact the OYO support team in this interim the reception guy said that you look tired and indeed I was so why don't you take a rest now and clear this later, I appreciated his help and went to the room around 07:00.
Since I was on pilgrimage I didnt had the time to speak to OYO team and when checking out on 9th I was astonished to find that the charge which was added was for early checkin and the terrible oyo support team said that they can't do anything about this I've the CCTV recording which shows the timeline and fortunately the audio recording as well please let me know how can I file a case against them as this is a scam
Since I was on pilgrimage I didnt had the time to speak to OYO team and when checking out on 9th I was astonished to find that the charge which was added was for early checkin and the terrible oyo support team said that they can't do anything about this I've the CCTV recording which shows the timeline and fortunately the audio recording as well please let me know how can I file a case against them as this is a scam