Platform Fee Not Refunded Despite Error From Myntra's Side

D

davidv1996

New member
Seller Name
Myntra
Company Name
Myntra
Product Name
The Souled Store Men Spread Collar Solid Casual Shirt
Website Name
https://www.myntra.com/
Loss Amount
23
Ratings
1.00 star(s)
I had place an order on Myntra for 1422 (a green shirt), the product delivered did not match the image displayed in the page. I initiated a return. Myntra sent the wrong product for pickup to the agent (black pant) which I have never purchased from the site. The return failed and I had to contact Myntra support, Escalation desk and send an email to Myntra Grievance Team. My Money was held back by Myntra during this period.
Finally when the product was picked up, I was refunded only 1399 and they held back the platform fee of 23/-

Myntra states in the FAQ : If a customer cancels an order partially or returns an order, platform charges will not be refunded.
How is it ethical if the product delivered is not matching the image shown and Myntra holds on the the platform fee.
 
Hello @davidv1996

I'm sorry to hear about the difficulties you're experiencing with obtaining a refund from Myntra.

​

⚖️ Process of filing case.​

  • Send a Formal Legal Notice::
    • Draft a legal notice detailing your grievances and demand a refund of the platform fee they charged.
    • Specify a reasonable timeframe (typically 15 days) for Myntra to respond.
  • File a Complaint with the Consumer Forum:

MYNTRA FASION ONLINE STORE V/S NAVYA ANAND - Consumer Court Case - 2024-11-14

Consumer Court Case against MYNTRA FASION ONLINE STORE V/S NAVYA ANAND - Consumer Court Case against - MYNTRA FASION ONLINE STORE
www.consumercourt.in www.consumercourt.in

View more judgments on Myntra:

Myntra Customer Care Complaints | Consumer Court.

Myntra Customer Care | Myntra Complaints in Consumer Court | Myntra Toll Free No. to File Complaint.
www.consumercourt.in www.consumercourt.in

📌 Additional Tips​

  • Maintain Documentation: Keep records of all communications with Myntra, including emails, chat transcripts, and call logs.
  • Bank Statements: If Myntra claims the refund has been processed, but you haven't received it, request a transaction reference number and consult your bank with this information.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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