Product not working

S

Surendra M

New member
Dealer Name
Croma
Company Name
Croma
Product Name
Aqua guard water purifier Enrich superior ro+uv+ss
Customer Care Number
18602661177
Loss Amount
23000
Ratings
1.00 star(s)
Opposite Party Address
508, Vishwamanava Double Road, Kuvempu Nagara, Mysuru, Karnataka 570023
Purchased this product from Croma. Product was delivered on time but the installation was delayed for 4 to 5 days due to wrong address was shared by Croma store. Now the product stopped working from last 3 days, raised compliant and given service request and also informed croma service team (helpdesk). Finally a technician called me and said your area is not in our reach, another technician called me and said I'll come tomorrow. Totally frustrated one month EMI also deducted, paid EMI and not been able to use the product for atleast 1 month even the product is under warranty pathetic service from Croma and Eureka Forbes.
 
Hello @Surendra M

Before proceeding further, we recommend that you first send an email to the customer care department of the Eureka Forbes (customercare@eurekaforbes.com), clearly outlining your concerns and requesting to replace or repair your newly purchased Aqua guard water purifier. This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Back
Top