Purchased two shirts from Uptownie.com they have cheated me and delaying to honor my request of sending me the products

A

Asmi sanam

New member
Website Name
www.uptownie.com
Loss Amount
1850
Ratings
1.00 star(s)
I have purchased two shirts from Uptownie on 7th of April for Rs.1850 . At the time of order, the expected delivery was showing as 11th of April. Till now they haven’t provided me with the tracking id or refund. I have tried to connect to their customer support, but no one is picking up the call and I have also chatted with them. They have been telling me that the tracking is delayed so I requested for refund but no action was taken from their side. Please find the attachment of the order I made.
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I'm sorry to hear about your experience with Uptownie.com. You're not alone; numerous customers have reported similar issues, including non-delivery of products, unresponsive customer service, and difficulties obtaining refunds.

🛑 Summary of Your Complaint​

  • Order Details: Two shirts purchased on April 7, 2025, totaling ₹1,850.
  • Expected Delivery: April 11, 2025.
  • Current Status: No tracking ID provided; customer support unresponsive; refund requests ignored.

⚖️ Legal Grounds​

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving non-delivery of prepaid goods and lack of customer support, falls under this definition.

Document all communications for future reference.

Approach the Consumer Disputes Redressal Commission​

As you have not received any reply from the seller, you can file a formal complaint with the appropriate Consumer Disputes Redressal Commission. Ensure you have all necessary documentation, including:
  • Proof of purchase (invoice or receipt).
  • Correspondence with Uptownie.
  • Screenshots of the order and any communication.
  • Documents: Index, Memo, Affidavit, Events

Note: We can to assist you through each step of this process. Please let us know if you require further assistance.

Regards,
Support Team
Bhanu Pratap
 
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