Received a Different item From zara and they are deneying Refund

Harsha vardhan

New member
Seller Name
ZARA
Company Name
ZARA INTERNATIONAL
Product Name
PRINTED T-SHIRT WITH POCKET Oyster-white 0/0962/454/251/02
Customer Care Number
1800 570 1020
Loss Amount
990
Ratings
1.00 star(s)
Opposite Party Address
Building -9A, 15th floor, DLF Phase 3
Gurgaon 122002, Haryana
Phone +91 124 4973500
Fax number +91 124 4973510
Affiliate
I have ordered a tshirt from zara and Received it on 02/08/2025 and i have received an item which is of non-zara and used item without tags and all i have intiated the refund and sent the product back and they are deneying my refund saying this is non zara article ( i have sent what i have received ) but they are not returning my money why should i loose my money because of them.
 

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