Received defective AC from flipkart

[MNBHARDWAJ]

Seller Name

Shipped From Instakart Services Pvt. Ltd. Rectangle No 2, Rectangle No 3, Rectangle No 4, Rectangle No 6, Rectangle, No 7, Rectangle No 8 and Rectangle No 9, Khaliqpur village, Badli Tehsil, District Jhajjar, Haryana 124103, HARYANA, IN-HR, India- 124103

Company Name

LG

Product Name

LG 2026 Model 1.5 ton 3 Star Split Smart Inverter with Wi-fi Faster Cooling and Energy Saving, Energy Manager+, AI+ Convertible 6-in-1 Cooling, 4 Way Air Swing, HD Filter with Anti Virus Protection, Cools at 55?, Him Clean, VIRAAT Mode and Diet Mode Plus AC Warranty: 1 Year Comprehensive warranty on Product, 5 Year warranty on PCB & Motor and 10 Year warranty on Compressor 1. [IMEI/Serial No: MX0-603PAYU1625 94IU , N5X-603PAWK193785II ]

Website Name

FLIPKART

Customer Care Number

044-45614700

Loss Amount

33000

Ratings

3.00 star(s)

Opposite Party Address

Sold By: Bathla Teletech Pvt Ltd ,
Ship-from Address: Instakart Services Pvt. Ltd. Rectangle No 2, Rectangle No 3, Rectangle No 4, Rectangle No 6, Rectangle No 7, Rectangle No 8 and Rectangle No 9, Khaliqpur village, Badli Tehsil, District Jhajjar, Haryana, Gurugram , Haryana, India - 124103, IN-HR GSTIN - 06AAECB9200C2Z8

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding my unresolved issue from flipkart with the purchase of a Split AC, Model No. AS-Q18.HWXE, ordered on 23-04-2026 ( Order number: OD337379943976163100) for ₹33,000. The unit was delivered on 25-04-2026 (invoice attached) and installed on 28-04-2026 by an LG technician (contact: +91 8448-353486). During installation, the technician found the AC to be non-functional (job sheet attached).

I raised a return request on 29-04-2026, well within the return policy period valid until 02-05-2026 (copy enclosed). However, despite repeated complaints, no Flipkart technician visited my premises to review the issue. On 08-05-2026, I discovered that my replacement request had been cancelled without any prior intimation. Upon contacting customer care, I was asked to share the job sheet with observations, which I did multiple times as instructed. Each time, I had to take leave from work to facilitate technician visits and provide the required documentation.

On 15-05-2026, Flipkart denied my request for return/replacement, stating that there is no such policy, and insisted that I get the unit repaired through the brand. This is unacceptable, as I paid for a new unit, not a defective one requiring repair. It has now been over a month (as of 30-05-2026), and my query remains unresolved despite daily follow-ups with customer support.

Again I have raised complaint but no technician visited till date. ( Copy enclosed )

I am feeling harassed and mentally disturbed due to the lack of resolution and the inconvenience caused to my family. I request immediate action to either:

• Approve the return and replacement of the defective unit, or
• Refund the full amount of ₹33,000 so that I may purchase another unit.

I urge you to resolve this matter at the earliest to ensure justice.

Sincerely,

Nitish
Mail ID : MNBhardwaj1507@gmail.com

 

[prateekbalecha]

Same Issue I am facing, lloyd AC PURCHASED and delivered on 8May 2026 installation provided by Flipkarts own JEEVES and at the time of installation they found AC outdoor with NO GAS (defective piece). Complaint raised with Flipkart and LLOYD.Flipkart is asking for Jobsheet/Job Deniel letter by brand,and Brand's Grievance Department replied in mail that I have to contact from where I have purchased the AC. Daily follow ups, Mails to grievance Department of Flipkart and mails and calls to flipkart support,NCH complain, daily Flipkart drop a msg or mail "please wait for 24hrs or "contact brand" .When I mailed that already provided you copy of email from brand then there team reply that "LLOYD is not from HAVELLS" and I am sharing screenshot from other brand. I also want to file a case in consumer court.Its a mental and physical harrasment as in this summer heat wave.