Refund marked as completed but not received

N

N.sai

New member
Company Name
Tira beauty
Website Name
Tira app
Customer Care Number
1800 890 3030
Loss Amount
4107
Ratings
1.00 star(s)
Hi I initiated refund request on 28th October
and despite the status showing as “completed,” I have not received the amount in my account. The total refund due is ₹4107 which is not a small sum to overlook.

I have reached out multiple times to their support team via email, sharing all relevant payment details and screenshots. However, their responses have been automated and unhelpful, with no actual resolution or follow-up. On 1st November, they even sent a mail claiming the issue was “resolved,” but that is completely untrue.

It has now been several days with no refund credited and no concrete update from their side. This reflects extremely poor customer service and lack of accountability. Pls help…
 
Hello @N.sai

We have carefully reviewed all the details you have submitted regarding your complaint. As you have already emailed the Tira beauty but not received any solution. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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