Radha Shetty
New member
- Dealer Name
- Bello by Livspace, Dombivli - Modular Kitchens & Wardrobes
- Company Name
- Bello by Livspace, Dombivli - Modular Kitchens & Wardrobes
- Product Name
- Modular Kitchens
- Customer Care Number
- 18003090930
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- Dombivali East
Order Number: 5062984
We had booked our kitchen interior with Livspace on 28 June 2026 by paying a booking amount of ₹50,000.
At the time of booking, we were informed by Lodha that we would receive possession of our new flat within approximately one month. Based on this timeline, we visited Livspace, discussed our kitchen requirements, and liked the ideas and design proposed by your team, especially considering that our flat has an open kitchen concept. Accordingly, we proceeded with the booking.
However, during the inspection conducted by Lodha before the handover of the keys, a leakage issue was identified in the flat. Due to the rectification work, the possession was delayed by approximately 2–3 weeks. We finally received the keys on 13 September 2026.
As already informed to the Livspace team, before starting the kitchen interior work, we needed to consult our Vastu consultant. The Vastu consultant visited our flat yesterday and, after reviewing the layout of the flat, advised us to make major changes to both the kitchen and bathroom.
As per the Vastu recommendations, substantial civil and plumbing work is now required. In the kitchen, changes are required to the kitchen platform, layout/direction, and plumbing. In the bathroom, changes are required to the plumbing lines, commode position, and other fittings.
This additional civil and plumbing work is expected to take approximately 15–20 days or more. Only after completing these changes will we be able to proceed with the kitchen interior work.
As already informed to the Livspace team, we are currently staying in a rented house and need to vacate the rented premises on or before the end of October. Considering the additional civil work, the time required to complete it, and our limited timeline for vacating the rented house, it will unfortunately not be feasible for us to proceed with the planned kitchen interior work at this stage.
In view of the above circumstances, we kindly request you to consider our situation and refund the ₹50,000 booking amount paid to Livspace.
We have had a good experience interacting with the Livspace team, and if we decide to undertake kitchen interior work in the future, we would certainly be happy to approach Livspace again.
We sincerely apologize for any inconvenience caused and request your kind understanding and support in processing the refund.
Thank you for your understanding.
We had booked our kitchen interior with Livspace on 28 June 2026 by paying a booking amount of ₹50,000.
At the time of booking, we were informed by Lodha that we would receive possession of our new flat within approximately one month. Based on this timeline, we visited Livspace, discussed our kitchen requirements, and liked the ideas and design proposed by your team, especially considering that our flat has an open kitchen concept. Accordingly, we proceeded with the booking.
However, during the inspection conducted by Lodha before the handover of the keys, a leakage issue was identified in the flat. Due to the rectification work, the possession was delayed by approximately 2–3 weeks. We finally received the keys on 13 September 2026.
As already informed to the Livspace team, before starting the kitchen interior work, we needed to consult our Vastu consultant. The Vastu consultant visited our flat yesterday and, after reviewing the layout of the flat, advised us to make major changes to both the kitchen and bathroom.
As per the Vastu recommendations, substantial civil and plumbing work is now required. In the kitchen, changes are required to the kitchen platform, layout/direction, and plumbing. In the bathroom, changes are required to the plumbing lines, commode position, and other fittings.
This additional civil and plumbing work is expected to take approximately 15–20 days or more. Only after completing these changes will we be able to proceed with the kitchen interior work.
As already informed to the Livspace team, we are currently staying in a rented house and need to vacate the rented premises on or before the end of October. Considering the additional civil work, the time required to complete it, and our limited timeline for vacating the rented house, it will unfortunately not be feasible for us to proceed with the planned kitchen interior work at this stage.
In view of the above circumstances, we kindly request you to consider our situation and refund the ₹50,000 booking amount paid to Livspace.
We have had a good experience interacting with the Livspace team, and if we decide to undertake kitchen interior work in the future, we would certainly be happy to approach Livspace again.
We sincerely apologize for any inconvenience caused and request your kind understanding and support in processing the refund.
Thank you for your understanding.