Himanshi
New member
- Dealer Name
- Guptaji Shakahari Bhojnalay
- Company Name
- Swiggy
- Customer Care Number
- 080-6746 6729
- Loss Amount
- 259
- Ratings
- Opposite Party Address
- Swiggy Limited No. 55 Sy No 8 to 14 I and J Block Ground Floor,
Embassy Tech Village Outer Ring Road.
Devarbisanahalli, Bengaluru - 560103
I am writing to formally raise a concern regarding an order I recently placed on Swiggy platform. Due to an oversight, I entered an incorrect delivery address while placing the order. Realizing the mistake immediately, I cancelled the order within a minute to avoid any inconvenience to the delivery partner or restaurant.
However, I received a cancellation confirmation stating that I have been charged the full amount of ₹259, with no refund to be issued.
I understand that swiggy's refund policy may deny refunds in cases where resources are utilized or damaged is caused due to the cancellation. However, in this case, the cancellation was dome almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was caused.
Given this context, I believe withholding the full amount is unjustified, I kindly request that you initiate a full refund of ₹259 at the earliest. The amount is significant, and take the right action in accordance with the intent behind the policy.
I know I'm late to request it now but I have been trying talking to customer support ececutive because i didn't know that i had to request the refund here so I'm sorry but being a student I have been trying to get a job somewhere so this ₹259 are a big amount for me so I hope I will get the refund because I cancelled the order immediately.
Swiggy order Id- #226518336926124
Swiggy order date- 4-jan-2026
However, I received a cancellation confirmation stating that I have been charged the full amount of ₹259, with no refund to be issued.
I understand that swiggy's refund policy may deny refunds in cases where resources are utilized or damaged is caused due to the cancellation. However, in this case, the cancellation was dome almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was caused.
Given this context, I believe withholding the full amount is unjustified, I kindly request that you initiate a full refund of ₹259 at the earliest. The amount is significant, and take the right action in accordance with the intent behind the policy.
I know I'm late to request it now but I have been trying talking to customer support ececutive because i didn't know that i had to request the refund here so I'm sorry but being a student I have been trying to get a job somewhere so this ₹259 are a big amount for me so I hope I will get the refund because I cancelled the order immediately.
Swiggy order Id- #226518336926124
Swiggy order date- 4-jan-2026