Kitchen Items REFUND STILL IN PROCESSING

A

Alvin Anthony

New member
Dealer Name
BLINK COMMERCE PRIVATE LIMITED BCPL
Company Name
Blink Commerce Private Limited (formerly known as Grofers India private limited)
Product Name
not applicable
Customer Care Number
not applicable
Loss Amount
392
Ratings
1.00 star(s)
Opposite Party Address
Mangaluru Northern Sky Palm ES1 3-W-I-43/7 (1), Kodiyalbail A, Bejai Churh Road (Bejai Church To Ksrtc House), Inland Business Mangalore 575004
On 25th July 2025, I had placed an order via the blinkit online app for a sum total of ₹392. I had opted for the cash on delivery option Once the delivery agent arrived (NAME - MALLIKARJUN) he displayed the qr code on his blinkit application, to which I did the payment. However it did not reflect in his mobile and told me to do it again. On checking I saw the amount had been debited from my account. He assured me that the refund will be made within 24hrs and forced me to do another payment. He even gave me a number claiming that it was his "manager" but turned out to be another worker/agent.

They don't even have a customer care number
The app only shows an option to provide feedback for the order and an email id where u can send any concern.
I haven't received any proper response from their side regarding the issue
 

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Last edited:
Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of cybersecurity laws.

To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.

You can typically file a complaint:
  • Online via the National Cyber Crime Reporting Portal: https://cybercrime.gov.in
  • Or in person at your nearest Cyber Crime Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.

Thanks
 
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