Regarding failure of delivery updation by OLA

M

mahek050897

New member
Model
Ola Roadster X Plus 4.5kwh
Dealer Name
Ola Magob (Pankaj Swami)
Company Name
Ola
Customer Care Number
8033113311
Loss Amount
149000
Ratings
1.00 star(s)
I have purchase the bike from ola on first October 2025 and its being more than 9 days that I have not been mouth as my bike is delivered to me on ola server and I got my physical delivery like 4 days ago and now the problem I am facing is that I am not able to ride my bike more than 30 km and my bike is locked beyond going over that limit so I want to open my range for this bike and and get myself delivered marked on their app so that my range gets open and I can drive this vehicle and because of failure of delivery from the server it be more than 5 days I am getting like going through public transport and all and I am facing use expenses in my daily travel in allowance
 
Write an Official Email Complaint
  • Draft a formal complaint email and send to Ola’s official email (you can find it on their website or app).
  • Include your purchase details, date of physical delivery, issue description, and loss incurred due to range lock.
Raise Grievance on Social Media
  • Post your issue tagging @olaelectric on Twitter or Facebook with all details.
  • Public complaints often get quicker responses.
Consumer Complaint
  • If no resolution happens in 7 days, file a complaint with the consumer forum or consumer court citing deficiency of service and loss of daily commute expenses.
 
Hello @mahek050897

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
 
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