Guddu kumar
New member
- Bank Name
- Axis Bank
- Loss Amount
- 1497
- Ratings
Respected Sir/Madam,
I, the undersigned, wish to file a formal complaint against axis Bank and Nov Digital Entertainment Pvt. Ltd. for unauthorized deductions from my bank account via an electronic mandate (e-mandate) which I never authorized or subscribed to.
Without my knowledge or consent, a subscription linked to Nov Digital Entertainment Pvt. Ltd. was activated, and an amount of Rs. 499 was debited three time from my axis bank account – totaling Rs. 1497 These unauthorized transactions have caused financial loss and mental distress.
Despite repeated attempts to resolve this matter directly with axis Bank through customer care and email complaints, no effective resolution has been provided. I did not authorize or sign up for any recurring payments to Nov Digital Entertainment Pvt. Ltd., and yet the charges continue without any accountability.
Therefore, I request this Hon'ble Forum to kindly take cognizance of the matter and:
1. Direct axis Bank and Nov Digital Entertainment Pvt. Ltd. to cancel the unauthorized e-mandate immediate
2. Order a full refund of Rs. 1497 to my bank account.
3. Impose a penalty for deficiency in service and causing mental agony.
4. Ensure that such unauthorized mandates are not processed without the customer’s explicit and recorded consent in future.
I am attaching relevant proofs such as bank statements, SMS/email alerts of deductions, and complaint records for your reference.
I request the Hon'ble Forum to kindly take appropriate action and provide me with justice.
Your A/c has been debited towards NOV DIGITAL ENTERTAINMENT PRIVATE LIMITED for INR 499.00 on 21-08-25. dfb1022015584a80a3960e2574cf9e17@upi - Axis Bank
I, the undersigned, wish to file a formal complaint against axis Bank and Nov Digital Entertainment Pvt. Ltd. for unauthorized deductions from my bank account via an electronic mandate (e-mandate) which I never authorized or subscribed to.
Without my knowledge or consent, a subscription linked to Nov Digital Entertainment Pvt. Ltd. was activated, and an amount of Rs. 499 was debited three time from my axis bank account – totaling Rs. 1497 These unauthorized transactions have caused financial loss and mental distress.
Despite repeated attempts to resolve this matter directly with axis Bank through customer care and email complaints, no effective resolution has been provided. I did not authorize or sign up for any recurring payments to Nov Digital Entertainment Pvt. Ltd., and yet the charges continue without any accountability.
Therefore, I request this Hon'ble Forum to kindly take cognizance of the matter and:
1. Direct axis Bank and Nov Digital Entertainment Pvt. Ltd. to cancel the unauthorized e-mandate immediate
2. Order a full refund of Rs. 1497 to my bank account.
3. Impose a penalty for deficiency in service and causing mental agony.
4. Ensure that such unauthorized mandates are not processed without the customer’s explicit and recorded consent in future.
I am attaching relevant proofs such as bank statements, SMS/email alerts of deductions, and complaint records for your reference.
I request the Hon'ble Forum to kindly take appropriate action and provide me with justice.
Your A/c has been debited towards NOV DIGITAL ENTERTAINMENT PRIVATE LIMITED for INR 499.00 on 21-08-25. dfb1022015584a80a3960e2574cf9e17@upi - Axis Bank