Return refund issue

Sunnymeet

Sunnymeet

New member
Website Name
The Sheen
Loss Amount
1199
Ratings
1.00 star(s)
I have been struggling with the return refund with The Sheen of INR 1199 which includes INR 100 for return charges. They are not picking up the calls and giving misleading replies on whatsApp. Attaching the screenshots for your reference.
 

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I am filing this complaint to formally raise a grievance against an online vendor, The Sheen, regarding a refund that has not been processed as promised, along with misleading and contradictory communication that raises concerns of unfair trade practices.

I had placed an order for a top priced at INR 1099 from The Sheen, which was delivered on April 21st, 2024. Due to issues with size and fit, I raised a return request the same day and also paid INR 100 as a return handling fee. The return was picked up within 1–2 days of the request.

The vendor claimed that the refund was processed as store credit on April 22nd. However, no such credit has been reflected in my account to date. I attempted to contact the vendor multiple times via the customer care number and WhatsApp, both listed on their website. My calls went unanswered. On WhatsApp, I received contradictory responses — initially stating that the refund would be processed on April 28th, and later asserting that it had already been processed on April 22nd. These conflicting statements are not only confusing but also misleading.

Despite repeated follow-ups, there has been no resolution. Furthermore, no official update has been provided on the return request status. The lack of response and transparency points to a highly irresponsible and potentially fraudulent approach to customer service.

Thank you for your attention to this matter. I seek a prompt resolution and necessary action to prevent such misconduct from affecting other consumers.

Please let me know if any further information is required.
 
Hello @Sunnymeet

I'm sorry to hear about the difficulties you're facing with obtaining a refund from The Sheen. Based on your detailed account on ConsumerCourt.net, it appears that you've encountered misleading communication and a lack of response from the vendor, which may constitute unfair trade practices under the Consumer Protection Act, 2019.

📝 Summary of Your Complaint​

  • Product: Top priced at ₹1,099
  • Return Handling Fee: ₹100
  • Total Amount: ₹1,199
  • Order Delivered: April 21, 2024
  • Return Requested: April 21, 2024
  • Return Picked Up: Within 1–2 days of request
  • Vendor's Claim: Refund processed as store credit on April 22, 2024
  • Issue: No store credit received; contradictory responses from vendor; lack of official updates.

✅ Recommended Actions​

  1. Document All Communications:
    • Save all messages, emails, and screenshots of your interactions with The Sheen.
    • Keep records of the order confirmation, return request, and any other relevant documents.
  2. File a Complaint with the National Consumer Helpline (NCH):
    • Visit the NCH website.
    • Register your grievance by providing all necessary details and uploading supporting documents.
    • You can also call their toll-free number: 1800-11-4000 or 1915.
  3. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, The Sheen's inadequate response, and your demand for resolution.
    • Note: Always send notice via Registered Post only.
  4. File a Complaint with the Consumer Forum:


📌 Additional Tips​

  • Check the Vendor's Return and Refund Policy: Review the terms and conditions provided by The Sheen to understand your rights and their obligations.
  • Consumer Protection Act, 2019: Under this act, consumers have the right to seek redressal for defective products and deficient services.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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