Return & Refund Request – Used Product Received | Order #FN3395703931

[GarimaJ]

Seller Name

AJIO

Company Name

AJIO

Product Name

Coach - Graphic print charter backpack

Website Name

https://luxe.ajio.com/

Customer Care Number

+918080705705

Loss Amount

39329.00

Ratings

1.00 star(s)

Opposite Party Address

3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai - 400002, Maharashtra, India

This email is in response to your communication regarding Order ID: FN3395703931 and Complaint ID: COM00102267611.

Your request for “2 more business days” is hereby expressly rejected.

Record of Facts​

1. The product was delivered in a damaged / used condition, rendering it defective and unfit for use at the time of delivery.
2. The complaint was raised immediately, and all required evidence was submitted and acknowledged by AJIO.
3. AJIO had already committed to a resolution on or before 26th February 2026, which has long passed.
4. Despite this, no refund, pickup, or resolution has been initiated, and my funds continue to be unlawfully retained.

Legal Position (Non-Negotiable)​

• Repeated delays after a committed resolution date constitute continued deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
• Your statement that “as per policy, we are unable to provide compensation” is legally untenable.
  Internal company policy cannot override statutory consumer rights.
• Compensation for mental harassment is a statutory remedy, determined by the Consumer Forum—not by AJIO’s internal policies.

Current Status​

Please note that a consumer complaint has already been filed before the appropriate Consumer Disputes Redressal Forum.
Your continued inaction, repeated delay requests, and denial of compensation are now part of the official court record.

Final Opportunity to Mitigate Liability​

If AJIO intends to limit further legal exposure, the following must be initiated immediately (not in 2 business days):

1. Immediate initiation of full refund, and
2. Written confirmation of product pickup, if still required.

Any further generic responses, delay requests, or policy-based denials will be treated as wilful non-compliance and relied upon to seek enhanced compensation for harassment and litigation costs.

All future communication from AJIO will now be considered post-litigation correspondence.

This email is issued without prejudice to my rights and remedies available in law.

Regards,
Garima Jain
Order ID: FN3395703931
Complaint ID: COM00102267611

 

[GarimaJ]

Also, attaching the the conversation that has happened with Ajio so far.