Reverse Pickup Completed but Return Cancelled – Order ID OD336206895394649100 – Immediate Intervention Required

T

Tousif

New member
Seller Name
Flipkart
Company Name
Flipkart
Product Name
Emma Matress
Website Name
https://www.flipkart.com/
Customer Care Number
NA
Loss Amount
13999
Ratings
1.00 star(s)
Opposite Party Address
Flipkart
Hi Team,

I’m facing an issue with the reverse pickup for the below order. The item has already been picked up, but the refund is not processed and the app is showing the return as cancelled.

I have a video recording confirming the pickup, and the delivery executive also confirmed he would update the status after reaching the hub. However, the return now shows as cancelled.

I returned the item due to quality issues. Sharing the pickup recording and vehicle number for your reference. Request you to please check and update on this at the earliest.

Order ID: OD336206895394649100

Product Name : Emma Germany Black Orthopaedic Roll Pack 6 inch Queen High Resilience (HR) Foam Mattress (L x W: 72 inch x 60 inch)
 
Hello @Tousif

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2:
If our customer care team is unable to resolve your concern, you can reach out to Flipkart Grievance Officer by a formal Legal Notice related to your order, along with the initial ticket number.

Flipkart Internet Pvt Ltd Block B (Begonia),
8th Floor Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru East Taluk,
Bengaluru District, Karnataka : 560103, India

Sample Notice :
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

This step not only gives the Flipkart a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

Best regards,
Thanks
 
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