Samsung India service team is running a dishoenst operation in Berhampur Odisha

A

adityamishra90

New member
Seller Name
Samsung India online store
Company Name
Samsung India
Product Name
10 kg Ecobubble Washing Machine - WA10BG4686BR
Website Name
https://www.samsung.com/in/washers-and-dryers/washing-machines/wa4000b-top-loading-ecobubble-digital-inverter-large-capacity-10kg-phantombrown-wa10bg4686brtl/
Customer Care Number
1800407267864
Loss Amount
28370
Ratings
1.00 star(s)
Hi Sir,
With due respect, I want to let you know that Service team of Samsung India seems to be running a dishonest operation in Berhampur, Odisha. They are tricking poor citizens of Odisha like myself. They first send a faulty washing machine or an appliance and then don't send engineer to unpack and install for the amount of days when you can return the item.
After that they are saying your days to return has already passed.
Then they just delay the whole replacement process. I sent them pictures of the damage but still no resolution. Please look into this matter immediately. I am ready to provide all details as needed.
Aditya
 
Hello @adityamishra90

Thank you for reaching out to us for the replacement of your newly purchased Samsung washing machine.

To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.

  1. Start each point with the date when the issue or event occurred.
  2. Describe the event or issue clearly, in a single line or paragraph.
  3. If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.


Example – Faulty washing machine received:
  • 12-May-2024 – I received Samsung washing machine (Order ID: XXXXX). The item was not working properly (describe issue briefly).
  • 13-May-2024 – I called Samsung customer support. They asked me to send a video/photos as proof, which I did.
  • 16-May-2024 – No response received yet regarding the replacement or refund.

  • Please avoid vague messages like “my product is not working” or “no one is replying.”
  • The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.

Best regards,
Thanks
 
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