Bank Account Savings Stuck in Ramgarhia Corporative Bank from last 5 years (Vishnu Garden Branch)

J

jaspreet singh

New member
Bank Name
ramgarhia corporative bank ltd
Customer Care Number
098181 01335
Loss Amount
950000
Ratings
1.00 star(s)
My name is Satnam Kaur Bhatia, and I have held an account with your bank since August 18, 2017, at the Vishnu Garden branch account no : 003051400000132. For the past five years, my savings have been stuck, and the branch staff has repeatedly given me false promises.

As a senior citizen with no other source of income, my savings with your bank are all I have. I have now reached a point where I cannot afford my medical expenses and bills. I urgently need my money released.

Please advise whose fault it is when a forgery is committed by bank employees/Directors. What kind of inquiry has been ongoing for the last 5-6 years without any conclusion?

In the last few days, I have noticed that the Vishnu Garden branch is closed, and it has come to my attention that the staff has allegedly sold off the bank's inventory and disappeared. I implore you to assist those of us who are elderly and without any other means of income.

If it is not possible to release the entire amount, please clear the insured amount as per RBI's (Reserve Bank of India) guidelines.

Sincerely,
Satnam Kaur Bhatia
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Dear Ms. Satnam Kaur Bhatia,


We acknowledge your complaint concerning the unresolved issues with your savings account at the Vishnu Garden branch of Ramgarhia Co-operative Bank Ltd. (Account No.: 003051400000132). As a senior citizen, the prolonged inaccessibility of your funds is understandably distressing.

Legal Framework:

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. The prolonged inability to access your funds constitutes a deficiency in service.

Recommended Actions:
  1. Immediate Steps:
    • Contact the Bank's Grievance Redressal Officer:
      • Name: Mr. Sukhpal Singh
      • Phone: 011-23346785
    • Document All Communications: Maintain records of all interactions with the bank, including emails, call logs, and written correspondences.
  2. Escalation:
    If the issue remains unresolved:
    • File a Complaint with the Banking Ombudsman:
      • Contact: 011-23346785
    • Approach the Consumer Forum: Seek redressal for the deficiency in service under the Consumer Protection Act, 2019.

Documentation Required:
  • Proof of identity and address.
  • Account statement or passbook.
  • Written complaints and responses from the bank.
  • Any other relevant documents supporting your claim.
Note: We can assist you in drafting the necessary case and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team
 
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