shahid shaik
New member
- Hotel Name
- Intercity smart bus
- Company Name
- Intercity smart bus
- Website Name
- Intercity smart bus
- Customer Care Number
- 7303093510
- Loss Amount
- 300000
- Ratings
- Opposite Party Address
- Intercity smart bus
Dear shahid
*Hyderabad → Nellore*
*B-Pin: 105731*
PNR: IC212438420171
Seats: 4G
Service: Hyderabad-Nellore
Bus NL-02-B-6336
Reporting Time: 23:36, 12 Feb
Departure Time: 00:01, 13 Feb
I was waiting at the boarding point near Bajaj Electronics from 11:40 PM on 12/02/2026. My bus was scheduled at 12:00 AM on 13/02/2026. However, the bus departed from another direction without informing me. The bus captain did not call or notify me about the bus arrival or departure. I was not warned about the departure.
They did not check the passenger details properly — such as who had boarded the bus, who was supposed to board at the boarding point, and whether any passenger was missing. This kind of negligence was never expected from this firm.
I called customer care four times and waited for about eight minutes before connecting to an executive. The executive spoke in a rude, loud, and negligent manner. They told me that it was my responsibility to search for the bus myself and that the crew members would not call or inform passengers. They said it was entirely my mistake and that they were helpless.
I had an important business meeting with my investor regarding my project, which I missed because of this incident involving the bus staff and Intercity Smart Bus Services. Who will take responsibility for this?
At around 1:00 AM, one of the bus staff members called me asking for my seat number and OTP, without even knowing whether I had boarded the bus or not.Later, I received a call from an Intercity staff member named Srikanth, who instructed me to board another bus (Bus No. 3209). I agreed and boarded the mentioned bus as advised.
Upon boarding, I was allotted a corner last seat, which was extremely uncomfortable. However, considering the situation, I adjusted and continued the journey. After approximately 30 minutes, that seat was also claimed by another passenger.
To my shock, the staff of the second bus asked me either to get down from the bus or to remain standing for nearly four hours until a seat became available if any passenger disembarked. This was completely unacceptable and highly unprofessional.
It is unreasonable to expect a passenger who has already suffered due to your service failure to either stand for four hours during a night journey or leave the bus midway. This reflects a serious lack of coordination, accountability, and basic customer care.
Such treatment of a paying customer is unacceptable and has caused me significant physical discomfort, mental stress, and inconvenience.
I request immediate and strict action regarding this matter.
*Hyderabad → Nellore*
*B-Pin: 105731*
PNR: IC212438420171
Seats: 4G
Service: Hyderabad-Nellore
Bus NL-02-B-6336
Reporting Time: 23:36, 12 Feb
Departure Time: 00:01, 13 Feb
I was waiting at the boarding point near Bajaj Electronics from 11:40 PM on 12/02/2026. My bus was scheduled at 12:00 AM on 13/02/2026. However, the bus departed from another direction without informing me. The bus captain did not call or notify me about the bus arrival or departure. I was not warned about the departure.
They did not check the passenger details properly — such as who had boarded the bus, who was supposed to board at the boarding point, and whether any passenger was missing. This kind of negligence was never expected from this firm.
I called customer care four times and waited for about eight minutes before connecting to an executive. The executive spoke in a rude, loud, and negligent manner. They told me that it was my responsibility to search for the bus myself and that the crew members would not call or inform passengers. They said it was entirely my mistake and that they were helpless.
I had an important business meeting with my investor regarding my project, which I missed because of this incident involving the bus staff and Intercity Smart Bus Services. Who will take responsibility for this?
At around 1:00 AM, one of the bus staff members called me asking for my seat number and OTP, without even knowing whether I had boarded the bus or not.Later, I received a call from an Intercity staff member named Srikanth, who instructed me to board another bus (Bus No. 3209). I agreed and boarded the mentioned bus as advised.
Upon boarding, I was allotted a corner last seat, which was extremely uncomfortable. However, considering the situation, I adjusted and continued the journey. After approximately 30 minutes, that seat was also claimed by another passenger.
To my shock, the staff of the second bus asked me either to get down from the bus or to remain standing for nearly four hours until a seat became available if any passenger disembarked. This was completely unacceptable and highly unprofessional.
It is unreasonable to expect a passenger who has already suffered due to your service failure to either stand for four hours during a night journey or leave the bus midway. This reflects a serious lack of coordination, accountability, and basic customer care.
Such treatment of a paying customer is unacceptable and has caused me significant physical discomfort, mental stress, and inconvenience.
I request immediate and strict action regarding this matter.
