Bike Service delay in fixing hub motor for OLA electric vehicle

J

jayanth.

New member
Model
OLA S1 X+
Dealer Name
OLA
Company Name
OLA ELECTRIC MOBILITY PRIVATE LIMITED
Customer Care Number
08033113311
Loss Amount
95935
Ratings
1.00 star(s)
Opposite Party Address
OLA ELECTRIC MOBILITY PRIVATE LIMITED's Corporate Identification Number (CIN) is U74999KA2017PTC099619. Regent Insignia, #414, 3rd Floor 4th Block, 17th Main, 100 Feet Road Koramangala Bangalore KA IN 560034
Scooter Details:
Model: OLA S1 X+
Issue reported date: 05 Aug 2025
Location: Hyderabad, Patancheru
Ticket number: 09306667

I am writing to formally raise a complaint regarding the poor customer service I have experienced in relation to my OLA vehicle, which has been immobilized due to a hub motor problem. Despite raising a service request on 5th August 2025, there has been no proper resolution or clear communication from your end for over two months now.

This extended delay has caused severe inconvenience in my daily life. I have had to depend on rental bikes during this period, leading to a significant financial and personal burden.

I have reached out to customer care team multiple times via calls, Twitter, and emails, but the responses have been delayed, inconsistent, and unhelpful. Even after visiting the service center multiple times, I have only been told that the “motor part is not available” and that a request has been raised. However, there has been no update or written ETA despite repeated assurances and missed deadlines.

This kind of experience is highly disappointing and unacceptable for a premium electric vehicle brand like OLA. I request your team to urgently look into this matter and provide a clear solution at the earliest.



Thanks
Jayanth
 
Hello @jayanth.

Thank you for reaching out. We noticed that you are facing the similar problem with OLA Electric that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

We have mentioned the process of filing complaint against OLA Electric and the supporting Judgments against OLA Electric.

Please read the complete details.

TeamMember

Post in thread 'Severe Negligence & Fraudulent Claims by Ola Electric – Mental Harassment & Unresolved RepairI am Fardeen from Anantapur, Andhra Pradesh. I am filing'

Hello @FardeenAkthar

I'm sorry to hear about the distressing experience you've had with Ola Electric. Your situation, involving unresolved repairs and mental harassment, reflects a broader pattern of consumer grievances against the company.

Step-by-Step Guide to Ola Electric Consumer Complaint Filing​

📝 Summary of Your Complaint​

  • Location: Anantapur, Andhra Pradesh
  • Issue: Unresolved repairs and mental harassment by Ola Electric
  • Actions Taken: Multiple complaints lodged without satisfactory resolution.

⚖️ Legal...​


If you still have any questions or need further clarification about the process of filing case in the Consumer Forum against OLA Electric, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Thanks for reverting back, I would like to proceed with sending a formal Legal Notice. Could you please help me with the process and charges applicable for it.
 
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