Shamefull Dominos

T

Tapasya mehra

New member
Seller Name
Domino's
Company Name
Domino's
Product Name
Food item
Website Name
Domino's
Customer Care Number
18002081234
Loss Amount
366
Ratings
1.00 star(s)
Opposite Party Address
Dominos
Domino's recently humiliated me
On 18th October I ordered pizza for my daughters they accepted my order ordered no 78 I clearly mention my home address
After 30 minutes they denied for the delivery and said that we can't deliver your order I said I am not at home please deliver this pizza as it is for my children then they said that it will take 1 hour to deliver pizza, I had no option so I accepted that, and I said please deliver in 1 hour,
After 30 minutes again i got a call and now they said we can't deliver your pizza
My pizza was prepaid no refund and no delivery done by dominos 23 October 2025 I complain on guestfeedback
I got reply on mail that they will contact me within 24 hours, but I haven't received any call to resolve this
I was complaining again and again but no action taken by dominos,
After 13 days when I was repeatedly complaining on mail I got a call that person is asking that what happened I detailed everything he said I will talk to relevant branch relevant Domino's branch will call me and apologize for that, but no call and no apologies and they closed my complain without my consent just refund my paid amount this humiliation is can't explainable
Very shamefull and harassing behavior of Domino's
 

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We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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