Air Conditioners Split AC Cooling Issue last 01 Year

S

Sanjay Kumar

New member
Dealer Name
Arora Sales Corporation, Railway Road, Palwal-9996843718
Company Name
Haier Appliances (India) Private Limited
Product Name
Split AC 1.6 T 5S
Customer Care Number
8553049999
Loss Amount
40000
Ratings
4.00 star(s)
Opposite Party Address
Haier Appliances (India) Private Limited CIN- U74140DL2003PTC119101
Building No.1, Okhla Industrial Estate Phase III, New Delhi 110020
011-30674000/9930055400
18004199999
customercare@haierindia.com
28-04-2024 I purchased Haier 1.6 Ton 5S Spilt Ac from Arora Sales Corporation, Palwal and after some time, I faces cooling issue and complaint to Haier India Customer Care 8553049999 for colling issue and they arrange technician visit but issue not resolved and my complaint also close. From date of purchase to till today many times I complaint as per enclosed complaint list and every time they arrange technician visit but issue not resolved and complaint close. I also drop mail to Haier customer care as per enclosed but from their side also no support and issue not resolved. After that I contacted to Haier customer care also many time and all record available with me but their side also every time same reply that we are working and resolve the issue. Latest complaint by me on 30th March'25 for AC replacement but till now it's under approval. No response and daily extend the timeline. Now this AC is completely off from 30th March'2025.
I'm unable to attach backup documents as system showing server space issue.
 
Last edited:
Hello @Sanjay Kumar

I'm sorry to hear about the persistent cooling issues you've experienced with your split AC over the past year. Such ongoing problems can be both frustrating and inconvenient, especially when they persist despite multiple service visits. Let's explore potential causes, warranty considerations, and steps you can take to address this issue effectively.


📝 Steps to Address the Issue​


  1. Document All Interactions: Keep a record of all service visits, communications, and receipts. This documentation will be vital if you need to escalate the matter.
  2. Contact Customer Support: Reach out to the manufacturer's customer service to report the ongoing issue. Provide them with all relevant details and documentation.
  3. Seek a Replacement or Refund: If the AC remains non-functional despite multiple repairs, request a replacement unit or a refund, citing the persistent issues and warranty terms.
  4. Legal Notice: If the company does not respond satisfactorily, consider sending a legal notice through registered post.
  5. File a Complaint with Consumer Forums: If the manufacturer doesn't resolve the issue satisfactorily, consider filing a complaint with the appropriate Consumer Disputes Redressal Commission. You can file complaints electronically through the E-Daakhil Portal.


If you need assistance drafting a complaint or require further guidance, feel free to ask.
Thanks
 
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