swiggy fraud

S

suryansh gaur

New member
Dealer Name
swiggy
Company Name
swiggy
Loss Amount
367
Ratings
1.00 star(s)
Opposite Party Address
No. 55, Sy No. 8-14, Ground Floor, I&J Block, Embassy TechVillage, Outer Ring Road, Devarbisanahalli, Bengaluru 560 103, Karnataka, India, Corporate Identity Number: L74110KA2013PLC096530 Registration Number: 096530
I had placed a food order on Swiggy, and upon receiving it, I noticed that the food had a foul smell and was clearly stale. I immediately attempted to contact Swiggy’s customer support, only to discover that they do not provide an IVR or call service for customers to reach them directly. I then tried to raise the issue through their app, where I was informed that an expert would contact me within 6 to 8 working hours. However, the chat was abruptly closed from their end and no further response was received. Since the food was inedible, I had no option but to throw it away, but before doing so, I took photographs of it as evidence. The following day, after still not hearing from them, I sent an email explaining the issue, but they refused to provide a refund without offering any proper reason. I even requested that they check my order history to confirm that I had never raised any refund claims before, in case they suspected fraudulent intent. Despite this, I received no satisfactory resolution. Left with no other option, I posted my experience on Twitter (now X), tagging the Swiggy team. While they responded saying they would speak to the restaurant and ensure this doesn't happen again, they did not offer any apology or refund for the inconvenience caused. I am attaching my bill and relevant images of the spoiled food as evidence. I am deeply disappointed with the way this issue was handled and request appropriate action against such negligence.

order number : #212520443040337
order delivered on : 26 JULY 2025 11:19 PM
Bill total : 367 rupees
 
Hello @suryansh gaur

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

N

Thread 'SWIGGY CUSTOMER FRAUD & MENTAL HARASSMENT'

Dear Consumer Forum,

I placed an order for Falafel Hummus Power Bowl at 10:53 AM for which the final amount payable was INR 326 post applying the discounts, however when I was making the payment it failed for some reason & Swiggy gave me the option to pay later (without mentioning the amount) & I accepted the pay later option and confirmed my order. Immediately after confirming, I was paying for the order and realised that now the amount payable has changed to INR 351 instead of INR 326, they are charging me INR 25 extra for paying few seconds later so I immediately placed an order...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top