Unavailable necessary data of bus service

H

himanshu varma

New member
Hotel Name
Himanshu
Company Name
Shri shiddi vinayak travel
Website Name
Shri shiddi vinayak travel
Customer Care Number
79 4269 4310
Loss Amount
1050
Ratings
4.00 star(s)
Opposite Party Address
Akbarpur, Uttar Pradesh
Hi
Myself himanshu varma today I booked two bus ticket from Shri Siddhi vinayak travel
Azamgarh to Delhi
Generally all the bus go through NH28 but this bus went through purvanchal express way
And they didn't answer any call there was not sufficient data to check or track the route they makes a call at 5:45 and said sorry we are going through another route if possible come to Azamgarh
 

Attachments

  1. Request a Formal Explanation from the Bus Company
    • Write an email or official complaint to Shri Siddhi Vinayak Travel customer care (79 4269 4310) asking for a clear explanation why the bus route was changed without prior notice and why they were unreachable during the journey.
    • Ask them to clarify how they intend to improve communication and tracking in the future.
  2. Request Compensation or Refund
    • If the route change caused inconvenience, delay, or extra travel costs, ask for compensation or refund for the ticket amount (₹1050).
    • Mention the lack of proper tracking and communication as part of your complaint.
  3. Contact the Bus Booking Platform (If Any)
    • If you booked through a third-party platform or app, escalate the issue to their customer support as well.
  4. Use Social Media or Consumer Forums
    • If the company does not respond promptly, you can highlight your complaint on social media or consumer complaint forums to push for a resolution.
  5. Future Precautions
    • Before booking, ask for detailed route info and confirm whether alternate routes are possible and how you will be informed.
    • Use bus services that offer live tracking and better customer support.
 
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