- Company Name
- blinkit
- Product Name
- boAt Mustang Racer HD Smart Watch
- Loss Amount
- 3512
- Ratings
Order ID: ORD48828829520
Product: boAt Mustang Racer HD Smart Watch
Date of delivery: 28th August 9:37AM
The order was delivered in an unsealed box with the watch missing. The delivery agent handed over the package and left immediately, without asking me to verify the product and without taking any delivery photograph in my presence.
At the time of delivery I was dropping my wife at her office, so I collected the parcel and kept it under the seat, intending to open it once I returned home. When I opened it, I found the box unsealed and empty
Unprofessional and dissatisfied interaction with your team
I contacted Blinkit support and was assured of a resolution within 72 hours. When I followed up the same evening, Agent Sohail informed me that he had checked with both the store manager and the delivery manager, and that both had confirmed the product was delivered. No further evidence was offered. The tone of the conversation suggested that the fault lay entirely with me, effectively implying that I had either received the product or was making a false claim. I find this both unacceptable and deeply disrespectful to a paying customer.
Need Verification
A concern about your process
For electronic products of this value, there should be a mandatory OTP confirmation or a delivery photograph taken after the customer verifies the contents. Without this safeguard, a customer who is elderly or unfamiliar with the process has no protection whatsoever.
I would also note that the first order took nearly 17 minutes to be delivered, whereas the second order I placed for the same product in good faith, trusting that the first would be refunded arrived in 8 minutes.
Product: boAt Mustang Racer HD Smart Watch
Date of delivery: 28th August 9:37AM
The order was delivered in an unsealed box with the watch missing. The delivery agent handed over the package and left immediately, without asking me to verify the product and without taking any delivery photograph in my presence.
At the time of delivery I was dropping my wife at her office, so I collected the parcel and kept it under the seat, intending to open it once I returned home. When I opened it, I found the box unsealed and empty
Unprofessional and dissatisfied interaction with your team
I contacted Blinkit support and was assured of a resolution within 72 hours. When I followed up the same evening, Agent Sohail informed me that he had checked with both the store manager and the delivery manager, and that both had confirmed the product was delivered. No further evidence was offered. The tone of the conversation suggested that the fault lay entirely with me, effectively implying that I had either received the product or was making a false claim. I find this both unacceptable and deeply disrespectful to a paying customer.
Need Verification
- Is there any CCTV footage or packing record from the store confirming that the product was sealed and intact when it was dispatched?
- Was any photograph or proof-of-delivery image captured by the delivery agent at the time of handover?
- If both the store and the delivery partner claim the product was delivered correctly, at what point in the chain did the product go missing? A verbal confirmation from internal teams is not evidence, and it does not answer this question.
A concern about your process
For electronic products of this value, there should be a mandatory OTP confirmation or a delivery photograph taken after the customer verifies the contents. Without this safeguard, a customer who is elderly or unfamiliar with the process has no protection whatsoever.
I would also note that the first order took nearly 17 minutes to be delivered, whereas the second order I placed for the same product in good faith, trusting that the first would be refunded arrived in 8 minutes.