saurav.nim99
New member
- Seller Name
- Park Avenue
- Company Name
- Myntra Designs Pvt. Ltd.
- Product Name
- Self Design Single Breasted Super Slim Fit 3 Piece Party Suits
- Website Name
- myntra.com
- Customer Care Number
- 080-61561999
- Loss Amount
- 5328.00
- Ratings
I am filing this complaint against Myntra Designs Pvt. Ltd. for misleading product representation and denial of exchange due to delays caused by their own internal process.
I placed an order on Myntra for a Park Avenue 3-piece suit (Order ID: 132070782101928426401), which was delivered on 23 January 2026. I selected this product solely based on the images displayed on the Myntra app.
Upon receiving the product, I found that the colour and overall appearance of the suit were materially different and significantly dull compared to the images shown on the app. My complaint is strictly about image mismatch and misleading product representation.
I never claimed that the product was fake, unsealed, or not manufactured by Park Avenue.
I immediately contacted Myntra customer support and raised the issue (Complaint ID: IN26012419032729711295). During this interaction, Myntra’s support team explicitly instructed me not to raise a replacement or exchange request until the issue was reviewed and resolved internally.
Myntra then took over one week to investigate the matter. Eventually, they denied my concern without resolving the issue. By the time this was communicated, the exchange window had closed due to Myntra’s delay, and I was informed that even a size exchange would no longer be allowed.
This is extremely unfair and amounts to:
- Misleading product advertisement
- Deficiency in service
- Unfair trade practice, as I was prevented from initiating an exchange due to Myntra’s own instructions and delays, and am now being penalized for it
Myntra’s justification that the product was dispatched after “quality checks” and delivered in a sealed package is irrelevant, as my complaint is about product appearance not matching the advertised image, which they have failed to address.
Relief Sought:
I request the concerned authority to kindly direct Myntra to:
Allow a size exchange OR
Provide an appropriate alternative remedy/refund
Ensure customers are not denied returns or exchanges due to delays caused by the platform itself
I have all supporting emails, complaint references, and communication records to substantiate my claim.
I request your intervention to resolve this matter fairly.
Complainant Name: Saurav Kumar
Order ID: 132070782101928426401
Complaint IDs: IN26012419032729711295, IN26012809542922947346, IN26020111292070690101
Company Email Used: CSS / Escalation Desk – Myntra
I placed an order on Myntra for a Park Avenue 3-piece suit (Order ID: 132070782101928426401), which was delivered on 23 January 2026. I selected this product solely based on the images displayed on the Myntra app.
Upon receiving the product, I found that the colour and overall appearance of the suit were materially different and significantly dull compared to the images shown on the app. My complaint is strictly about image mismatch and misleading product representation.
I never claimed that the product was fake, unsealed, or not manufactured by Park Avenue.
I immediately contacted Myntra customer support and raised the issue (Complaint ID: IN26012419032729711295). During this interaction, Myntra’s support team explicitly instructed me not to raise a replacement or exchange request until the issue was reviewed and resolved internally.
Myntra then took over one week to investigate the matter. Eventually, they denied my concern without resolving the issue. By the time this was communicated, the exchange window had closed due to Myntra’s delay, and I was informed that even a size exchange would no longer be allowed.
This is extremely unfair and amounts to:
- Misleading product advertisement
- Deficiency in service
- Unfair trade practice, as I was prevented from initiating an exchange due to Myntra’s own instructions and delays, and am now being penalized for it
Myntra’s justification that the product was dispatched after “quality checks” and delivered in a sealed package is irrelevant, as my complaint is about product appearance not matching the advertised image, which they have failed to address.
Relief Sought:
I request the concerned authority to kindly direct Myntra to:
Allow a size exchange OR
Provide an appropriate alternative remedy/refund
Ensure customers are not denied returns or exchanges due to delays caused by the platform itself
I have all supporting emails, complaint references, and communication records to substantiate my claim.
I request your intervention to resolve this matter fairly.
Complainant Name: Saurav Kumar
Order ID: 132070782101928426401
Complaint IDs: IN26012419032729711295, IN26012809542922947346, IN26020111292070690101
Company Email Used: CSS / Escalation Desk – Myntra