Unjustified Refund Deduction for Flight Cancellation

Saurabh Sen

Saurabh Sen

New member
Website Name
www.goibibo.com
Loss Amount
6599
Ratings
1.00 star(s)
I want to lodge a formal complaint against Goibibo regarding an improper refund of my flight cancellation.
  • I booked a SpiceJet flight (PNR: MSY7C5) for ₹5,536 using a Go-confirmed voucher (₹2,780) and paid the remaining amount (₹3,819).
  • The flight was cancelled due to a technical server error, and I was informed only at 1:00 AM, after incurring a ₹2,000 non-refundable cab expense.
  • Though a full refund was promised, Goibibo is processing only ₹3,304 after deducting ₹437 (service charge) and ₹1,717 (effective discount).

These deductions are unjustified, as the cancellation was entirely due to the airline/Goibibo’s error and not mine. Also, the PNR for my flight bookings were also invalid as confirmed from SpiceJet office.

I request immediate resolution and refund of the full amount and also the voucher value, i.e., total of ₹6,599.

This is not the first time, I have faced such refund irregularities with Goibibo, particularly in relation to GoConfirmed bookings. There appears to be a consistent pattern of withholding legitimate refunds under arbitrary deductions and/ server issues, which amounts to deficiency in service, unfair trade practice, and breach of consumer trust.
 

Attachments

If the Goibibo is not refunding the amount even the flight was cancelled due to some server error and also the PNR was invalid which was confirmed by the flight staff, in this situation we suggest you to file a case against them in the Consumer Forum

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

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Thanks
 
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