Unresolved Claim Regarding TV Damage and Jeeves Installation Service

Manish Kandari

Manish Kandari

New member
Seller Name
Jeeves Flipkart group company
Company Name
Flipkart
Product Name
Xiomi and L55MB-FIN] FX SERIES
Website Name
www.flipkart.com
Customer Care Number
044-4561-4700
Loss Amount
29628
Ratings
5.00 star(s)
I am writing to formally raise a complaint regarding an unresolved issue with my TV, which was damaged after being wall-mounted by Jeeves, an authorized Flipkart service partner.
The TV fell down from the wall shortly after installation. The installation was carried out by a Jeeves technician, who also extended my product warranty by 2 years at the time of installation but despite multiple follow-ups and calls, I have not received any proper response or resolution from either Flipkart or Jeeves.
I have already initiated a claim process through Flipkart, but it remains unresolved, and there has been no update or communication from the support team.

Kindly review my case on priority and help in resolving the issue or processing the claim at the earliest.

Details:
  • Product: [Xiomi and L55MB-FIN] FX SERIES
  • Order ID: OD435546296837305100
  • Date of Installation: 4th OCT
  • Registered Email / Mobile Number: [Enter Your Flipkart Account Email/Number]: manishkandari10@gmail.com/9999576424
  • Claim Reference I’d: CLAFLK142233291234129,
  • PHAFLK0V276835222809450- (policy number)
I request your urgent assistance and a confirmation of receipt of this complaint. Please share the next steps or the expected timeline for resolution.

Thank you for your attention and support.

Sincerely,
Manish KandarI
manishkandari10@gmail.com
Address: Supertech Capetown tower CB 1 flat no 1104 , noida sector 74
 

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Hello @Manish Kandari

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
 
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