- Company Name
- Shine.com
- Website Name
- https://learning.shine.com/
- Customer Care Number
- 0120-6903333
- Loss Amount
- 85000
- Ratings
I am writing to raise a formal complaint and request an immediate refund for the services I purchased yesterday, which I have not used.
Immediately after the payment, I attempted to contact customer support at 0120-6903333 and 0120-6903334, but none of the calls connected. I also raised a concern via email yesterday; however, I have not received any update. Therefore, I am submitting this request again.
I paid approximately ₹85,000 less than 24 hours ago for Shine.com services. Shortly after making the payment, I was informed that I would need to pay an additional ₹39293 (Jobs on the Move and Professional Career Management) to receive job links and continue with the process. After already paying a substantial amount, I am now being asked to make further payments for services that were neither clearly disclosed nor agreed to at the time of purchase.
I am concerned about the lack of transparency. These mandatory add-on charges were not mentioned or displayed on the Shine portal prior to the purchase. The omission of such critical details is misleading and unfair to customers.
Since the purchase was made only yesterday, less than 24 hours have passed, and I have not used any of the services, I do not wish to proceed further. Therefore, I request a full refund of the amount paid.
Order ID: CP669589
Order ID: CP669586
Order ID: CP669585
Order ID: CP669580
Order ID: CP669579
Order ID: CP669439
Immediately after the payment, I attempted to contact customer support at 0120-6903333 and 0120-6903334, but none of the calls connected. I also raised a concern via email yesterday; however, I have not received any update. Therefore, I am submitting this request again.
I paid approximately ₹85,000 less than 24 hours ago for Shine.com services. Shortly after making the payment, I was informed that I would need to pay an additional ₹39293 (Jobs on the Move and Professional Career Management) to receive job links and continue with the process. After already paying a substantial amount, I am now being asked to make further payments for services that were neither clearly disclosed nor agreed to at the time of purchase.
I am concerned about the lack of transparency. These mandatory add-on charges were not mentioned or displayed on the Shine portal prior to the purchase. The omission of such critical details is misleading and unfair to customers.
Since the purchase was made only yesterday, less than 24 hours have passed, and I have not used any of the services, I do not wish to proceed further. Therefore, I request a full refund of the amount paid.
Order ID: CP669589
Order ID: CP669586
Order ID: CP669585
Order ID: CP669580
Order ID: CP669579
Order ID: CP669439
