gaurav singh
New member
- Dealer Name
- Reliance digital
- Company Name
- Lg electronic ltd
- Product Name
- 75UQ8050
- Customer Care Number
- 9991090250
- Loss Amount
- 12490
- Ratings
- Opposite Party Address
- Ambala city lg service centre. Contact number is.9518851238
Dear LG Electronics Customer Support Team,
I am writing this mail to express my deep disappointment and concern regarding the handling of my warranty claim for my LG LED TV, which has developed a major panel defect (white spots) while still under warranty. I would like to present all the facts in detail below for your immediate attention and resolution without any additional cost burden being passed on to me as a consumer.
1. Product and Warranty Details:
Product: LG LED TV
Date of Purchase: 23-November-2023
Warranty: 1-year standard + 2-year extended (clearly mentioned on the invoice)
Total Warranty Period: 3 years (Valid until 22-November-2026)
Invoice No. / Purchase Source: TEE020323500444/ reliance digital ambala
Location: Ambala, Haryana]
2. Nature of the Problem:
Recently, I noticed that the panel of the TV is showing multiple white spots, which seriously affect the viewing experience. This issue clearly falls under manufacturing or panel defect, and is covered by the extended warranty, as confirmed by your official policy and customer care team.
3. My Follow-up So Far:
I have already sent multiple emails and made numerous phone calls to LG Customer Care.
I was contacted by your team who acknowledged the panel defect and said the product is under warranty.
However, I was then told that since the same model is not available, I will be given a new model, but I must pay the price difference for the newer model.
I completely disagree with this demand as:
My product is still under valid warranty.
I bought the product during festival season with offers and discounts – that is not my fault.
The company’s inability to provide the same model is not the consumer’s responsibility.
The invoice clearly mentions “2-year additional warranty”, which makes it a 3-year total coverage.
I have also purchased multiple products of different brands, and never faced such harassment with any other brand.
4. Why I Am Not Willing to Pay the Difference:
This is not a voluntary upgrade from my side; it is a replacement under warranty.
The defect is not due to misuse, but is a known issue with some LED panels.
As a consumer, I am entitled to a free repair or replacement as per the warranty terms.
If the exact same model is unavailable, the company should provide an equivalent or better model at no extra cost.
The company’s inability to stock or supply the original model should not be passed on to the consumer as a financial burden.
5. Legal Rights as a Consumer:
I would like to remind LG Electronics that, under the Consumer Protection Act of India, the following rights apply:
Right to get defective products repaired or replaced at no additional cost during warranty period.
Right to fair treatment without mental harassment or unjust demands.
Companies cannot deny service or compensation under warranty terms.
Selling a warranty and then asking for additional payment for replacement is unfair trade practice.
6. Consequences If Not Resolved Fairly:
If LG fails to resolve this issue without asking for additional payment, I will be left with no choice but to:
File a formal complaint with the Consumer Forum / Consumer Court.
Send a legal notice to LG Electronics through my lawyer.
Post detailed reviews on Facebook, Instagram, Twitter, and tag your official handles, along with screenshots and voice call recordings as proof.
Share my experience with Ambala-based news platforms, consumer awareness groups, and product forums to raise awareness about this type of consumer harassment.
7. Evidence I Have Collected:
I have carefully documented all communication with LG, including:
Screenshots of emails sent and received.
Call recordings of conversations with your official service representatives.
Warranty card and invoice copies, clearly showing product and warranty details.
8. My Expectation from LG Electronics:
I respectfully demand the following resolution without delay:
Immediate panel replacement OR
Free replacement with an equivalent/newer model – WITHOUT any cost difference being charged to me.
A written confirmation that this replacement is being done under warranty and not as a goodwill gesture.
Apology for the mental harassment and multiple follow-ups I’ve had to make.
Service timeline and clear communication moving forward.
9. Why I Chose LG – and Now Disappointed:
As a long-time consumer, I have trusted LG for its product quality and after-sales service. I have purchased LG and other brand products for my home in the past based on the goodwill and reputation of the company. However, this experience has shaken my trust in the brand. For a large and respected company like LG, this kind of attitude toward genuine warranty claims is unacceptable and unethical.
10. Final Request:
Please treat this matter as high priority, and take immediate corrective action.
I request a written response from your side within 48 hours, failing which I will proceed with the consumer legal process and public awareness steps mentioned above. I hope for a responsible, professional resolution from LG without further escalation.
Regards,
Madhu bala
8708566077
[Your Email ID] gsrothan@gmail.com
[Your Address – 113 preet colony jandli ,ambala city haryana,pin code. 134005
I am writing this mail to express my deep disappointment and concern regarding the handling of my warranty claim for my LG LED TV, which has developed a major panel defect (white spots) while still under warranty. I would like to present all the facts in detail below for your immediate attention and resolution without any additional cost burden being passed on to me as a consumer.
1. Product and Warranty Details:
Product: LG LED TV
Date of Purchase: 23-November-2023
Warranty: 1-year standard + 2-year extended (clearly mentioned on the invoice)
Total Warranty Period: 3 years (Valid until 22-November-2026)
Invoice No. / Purchase Source: TEE020323500444/ reliance digital ambala
Location: Ambala, Haryana]
2. Nature of the Problem:
Recently, I noticed that the panel of the TV is showing multiple white spots, which seriously affect the viewing experience. This issue clearly falls under manufacturing or panel defect, and is covered by the extended warranty, as confirmed by your official policy and customer care team.
3. My Follow-up So Far:
I have already sent multiple emails and made numerous phone calls to LG Customer Care.
I was contacted by your team who acknowledged the panel defect and said the product is under warranty.
However, I was then told that since the same model is not available, I will be given a new model, but I must pay the price difference for the newer model.
I completely disagree with this demand as:
My product is still under valid warranty.
I bought the product during festival season with offers and discounts – that is not my fault.
The company’s inability to provide the same model is not the consumer’s responsibility.
The invoice clearly mentions “2-year additional warranty”, which makes it a 3-year total coverage.
I have also purchased multiple products of different brands, and never faced such harassment with any other brand.
4. Why I Am Not Willing to Pay the Difference:
This is not a voluntary upgrade from my side; it is a replacement under warranty.
The defect is not due to misuse, but is a known issue with some LED panels.
As a consumer, I am entitled to a free repair or replacement as per the warranty terms.
If the exact same model is unavailable, the company should provide an equivalent or better model at no extra cost.
The company’s inability to stock or supply the original model should not be passed on to the consumer as a financial burden.
5. Legal Rights as a Consumer:
I would like to remind LG Electronics that, under the Consumer Protection Act of India, the following rights apply:
Right to get defective products repaired or replaced at no additional cost during warranty period.
Right to fair treatment without mental harassment or unjust demands.
Companies cannot deny service or compensation under warranty terms.
Selling a warranty and then asking for additional payment for replacement is unfair trade practice.
6. Consequences If Not Resolved Fairly:
If LG fails to resolve this issue without asking for additional payment, I will be left with no choice but to:
File a formal complaint with the Consumer Forum / Consumer Court.
Send a legal notice to LG Electronics through my lawyer.
Post detailed reviews on Facebook, Instagram, Twitter, and tag your official handles, along with screenshots and voice call recordings as proof.
Share my experience with Ambala-based news platforms, consumer awareness groups, and product forums to raise awareness about this type of consumer harassment.
7. Evidence I Have Collected:
I have carefully documented all communication with LG, including:
Screenshots of emails sent and received.
Call recordings of conversations with your official service representatives.
Warranty card and invoice copies, clearly showing product and warranty details.
8. My Expectation from LG Electronics:
I respectfully demand the following resolution without delay:
Immediate panel replacement OR
Free replacement with an equivalent/newer model – WITHOUT any cost difference being charged to me.
A written confirmation that this replacement is being done under warranty and not as a goodwill gesture.
Apology for the mental harassment and multiple follow-ups I’ve had to make.
Service timeline and clear communication moving forward.
9. Why I Chose LG – and Now Disappointed:
As a long-time consumer, I have trusted LG for its product quality and after-sales service. I have purchased LG and other brand products for my home in the past based on the goodwill and reputation of the company. However, this experience has shaken my trust in the brand. For a large and respected company like LG, this kind of attitude toward genuine warranty claims is unacceptable and unethical.
10. Final Request:
Please treat this matter as high priority, and take immediate corrective action.
I request a written response from your side within 48 hours, failing which I will proceed with the consumer legal process and public awareness steps mentioned above. I hope for a responsible, professional resolution from LG without further escalation.
Regards,
Madhu bala
8708566077
[Your Email ID] gsrothan@gmail.com
[Your Address – 113 preet colony jandli ,ambala city haryana,pin code. 134005
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