I had ordered a mobile phone online from vijay sales on 30th December. It showed 90 min delivery when i started ordering and turned to 1st January.
As i was in Mumbai i assumed they would be able to deliver by that tie and booked my ticket for 2nd January. Even after contacting customer care, there is no clarity what is the issue and the phone has not been delivered yet.
We are outlining the first step to be taken before filing a case in the Consumer Forum.
Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.
Step 1:
We recommend that you first call theVijay Sales customer care at "022 61711000" and register your complaint.
Step 2:
If our customer care team is unable to resolve your concern, you can reach out to Vijay SalesGrievance Officer by a formal Legal Notice related to your order, along with the initial ticket number.
To,
Chairman / Managing Director
Mention Company Name
Subject: Notice Before Filing Consumer Case in Consumer Forum.
Dear Sir/Madam,
This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.
Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...
This step not only gives the Vijay Sales a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.
