VU TV Vu 108cm (43 inches) Vibe Series 4K QLED Smart Google TV 43VIBE-DV | B0FBS863JV
Customer Care Number
+912268265000
Loss Amount
24990
Ratings
2.00 star(s)
Opposite Party Address
A7, Jaibhawani soc, Lokmanya tilak nagar, sakinaka, opp Natural Food Mall, Andheri east mumbai 400072
I have purchased VU TV Vu 108cm (43 inches) Vibe Series 4K QLED Smart
Google TV 43VIBE-DV | B0FBS863JV ( B0FBS863JV )
HSN:85287216 in the month of July 2025 and on 1/11/2025 suddenly while watching TV the display got disappeared. And since 1/11/2025 we are contacting Amazon customer care and VU customer care they are not responding to our issues. Very bad service from both Amazon and VU customer care.
Before proceeding further, we recommend that you first send a WhatsApp request (9321665511) and email at (contact@vutvs.com) to the customer care department of the VU Appliances, clearly outlining your concerns and requesting to replace/repair the defective TV.
This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
Supporting Judgment:
The complaint pertains to misleading advertisement and unfair trade practices by OP.
The facts as stated in complaint are that the complainant had purchased a television (Model No.5K700) for a consideration of Rs.1,99,999/- along with extended warranty of 2 years for a consideration of Rs.11,688/-. The complainant before purchasing the product had gone through the information provided in the official website of OP-1.
According to the said promotion and advertisements, the television purchased is software and hardware compatible for viewing HDR (High Dynamic Range) content. On the very next day, the complainant tried to play the HDR content via HDMI port but it failed to play the same. The product did not support HDR content completely through HDMI port and cannot be viewed in the television panel. HDR could only be played through the USB port. The HDMI port does not support HDR capable devices which are capable of outputting legitimate HDR content.
ORDER:
Rs. 2,11,687/- (Rs.1,99,999/- +Rs.11,688/-) with 9% interest from date of purchase i.e., 25.09.2017 till realization
Rs.5,000/- as compensation for mental harassment and physical inconveniences.
