Zomato undelivered order

[khushraj13]

Company Name

Zomato

Product Name

Food

Loss Amount

1100

Ratings

1.00 star(s)

I ordered food on 10 Dec 2025 from Zomato.
It was literally a mental harassment of 2 hours.

Order price - Rs 1100

First the delivery partner couldnt locate the address . I was in constant connect with Zomato support, the support kept on changing and I kept explaining myself.

Waited near the main gate for 30 minutes but didnt receive any order.

The delivery partner marked the food delivered due to which the refund was also not granted.

Pathetic deliver and support service. Never ordering again. Attaching all documents.

Arpit

 

[TeamMember]

Hello @khushraj13

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Post in thread 'Food Not delivered but payment done'

8 May 2025

Hello @Pankaj

I'm sorry to hear about your experience with Zomato regarding order ID 6842707763, where the food was marked as delivered despite not being received, and your refund requests have gone unanswered. This situation constitutes a deficiency in service under the Consumer Protection Act, 2019.

Process to File Consumer Complaint Against Zomato & Get Refund​

Follow the process of filing complaint to get refund from Zomato.

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Summary of Your Complaint Against Zomato​

• Order ID: 6842707763
• Date: May 2, 2025
• Items Ordered...

• TeamMember

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks