Non devilery of courier parcel

A

Anjani kumar

New member
Dealer Name
DTDC COURIER Kanigiri
Company Name
Dtdc courier
Customer Care Number
9606911811
Loss Amount
4000
Ratings
5.00 star(s)
Opposite Party Address
DTDC COURIER,madurai -625001
My brother has booked a parcel from Andhrapradesh-523230 to Madurai -625001 on 20.02.2026. Through tracking it was showing the item will be delivered by 25.02.2026. I have been following up the matter with customer care since the date of delivery. Neitger the agent contacted me nor the customer care is providing the delivery contact number. I have emailed the support team to provide me contact details so that i can reach the office. They were not disclosing anything about my delivery item. As it is food package it is going to be spoiled if it stays long. So i plead to escalate this matter through proper channel and take appropriate action towards their non response
 

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Hello @Anjani kumar

We are outlining the steps to be taken before filing a case against the DTDC in the Consumer Forum.

Anjani kumar said:
I have been following up the matter with customer care since the date of delivery.
Click to expand...


As you have already contacted the customer care and not received any reply not they are providing the delivery boy contact number, please follow the below steps.

Step: 1
You can also send your feedback via registered post at DTDC Head Office

DTDC EXPRESS LIMITED
DTDC House, No.3, Victoria Road,
Bangalore – 560 047


View Sample Notice: Notice to CMD of the Company

This step not only gives the DTDC a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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